Msp service desk Work, Jobs in Chesterton, Cam (with Salaries)

Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
7d
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Windows
- Travel
Quick apply
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Recreation Aid
U.S. Air Forces, Europe —Alconbury
- £15 an hour
- Weekend availability
- No experience needed
- Travel
- In-person
2d

More jobs to discover

Find similar jobs that you might be interested in.

IT Project Engineer
Microbyte Solutions Ltd —Peterborough
Applicants must have a Full UK driving license and be willing to travel. Project scoping meetings/project action committees to determine the scope of the…
£30,000 - £40,000 a year
Quick apply
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
Experience of working in a service-oriented team that supports the needs of customers, in-service support for the Electronic Warfare/ Defensive Aids Sub-System…
£53,259 - £71,400 a year

I want to receive the latest job alerts for msp service desk in chesterton, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

msp service desk jobs near chesterton, cam

Customer Experience Manager jobs in Peterborough

Technical Manager jobs in Peterborough

No Experience jobs in Newcastle Upon Tyne

Customer Experience Manager jobs in North East Region

General Manager jobs in London

Customer Experience Manager jobs in Northampton

Customer Experience Manager jobs in Bristol

Assistant Property Manager jobs in London

Customer Service jobs in Swindon

Customer Experience Manager jobs in London

Service Desk Coordinator jobs in Aylesbury

Service Desk Coordinator jobs in Wigston Magna

Service Desk Analyst jobs in London

Civil Service Jobs Ni jobs in Northern Ireland

Tfl London Underground Customer Service Jobs jobs in London

Service Desk Coordinator jobs in London

Customer Service jobs in Harrow

Manager jobs in Sheffield

Operations Manager jobs in Bedford

Site Manager jobs in Newcastle Upon Tyne

Service Desk Co-ordinator

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
7 days ago

Qualifications

Microsoft Outlook
IT

Full job description

Microbyte is looking for someone who genuinely cares about tickets landing with the right person at the right time. Someone who hates seeing a request go quiet, and who takes real pride in a service desk that flows. Someone who knows that a well-run queue is never luck, it is the result of somebody paying close attention.

This role sits in the engine room of our service desk, with real responsibility for how work flows through it. You may have come up through a service desk yourself and found you had a knack for organising the work around you, or you may have experience in a coordination or dispatch role. Either way, you combine enough technical understanding to read a ticket and judge it properly with the organisation and persistence to keep a busy desk moving.

Are you the kind of person who spots a ticket going stale and cannot leave it alone?
Do you enjoy working alongside engineers, understanding their workloads and helping them prioritise?
Have you been looking for a role where your organisation and judgement directly shape the customer experience?

This is a role with real day-to-day responsibility. You will drive the dispatch process alongside the team, keep queues healthy, and make sure every ticket sits with the engineer best placed to resolve it. You will be a familiar, trusted voice for clients wanting updates, and a steady hand for the engineers around you.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Manage ticket dispatch alongside the wider service desk team, aligning the right tickets to the right engineers based on skill set, workload and urgency
Carry out 72 hour checks to catch stale tickets, chasing updates and moving them forward before clients need to ask
Run regular case rundowns with engineers, reviewing their ticket lists to help them prioritise and keep workloads balanced
Handle customer queries on ticket progress with clear, honest and timely updates
Monitor queues throughout the day, spotting bottlenecks early and rebalancing work where needed
Escalate risks, ageing tickets and capacity concerns to leadership before they become problems
Identify recurring patterns in ticket flow and feed improvements back into how the desk operates
Keep dispatch and scheduling information accurate in our ticketing system so the whole team can trust it

Required Experience / Skills

A genuinely positive outlook, able to stay optimistic and constructive in a busy, reactive environment
Experience on an IT service desk (1st or 2nd line), in a service coordination or dispatch role, or ideally a blend of both
Enough technical understanding to read a ticket and judge its urgency, complexity and best owner
Highly organised and methodical – you can remain composed when the helpdesk gets busy
A confident, friendly communicator with clients and engineers alike
A natural sense of ownership, comfortable chasing, nudging and following through until things are done
Familiarity with PSA or ticketing systems is an advantage

Desirable

Experience in an MSP environment
Exposure to SLAs, triage processes or engineer scheduling

Location and Salary

Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30. Salary: £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

msp service desk jobs in chesterton, cam

Service Desk Co-ordinator

IT Project Engineer

Technical Standards Manager

Customer Experience Manager

Recreation Aid

More jobs to discover

I want to receive the latest job alerts for msp service desk in chesterton, cam

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected