1st line support Work, Jobs in Chesterton, Oxf (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
9d
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Banking
Barista - Store# 91552, Stadium MK
Starbucks —Milton Keynes
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
ICT Technician Apprentice
QA Apprenticeships —Witney
- £16,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
2d
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
9d
Finance and HR Assistant (Maternity Cover)
Ecoveritas Ltd —Oxford
- £16,000 - £18,667 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
- Work from home
Quick apply
4d
Junior Product Development Scientist
pladis —High Wycombe
- Full-time
- Employee assistance programme
- Employee discount
Research Networks Coordinator – Oxford Centre for Emerging Minds Research
University of Oxford —Oxford
- £35,681 - £39,424 a year
- Full-time
- Social media management
- Experience working with children
- Presentation skills
- Annual leave
3d
Bursary (Finance) Assistant
Balliol College —Oxford
- £27,865 - £29,314 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Employee discount
2d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Sales Support - Asset Finance
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Banking
Manager, Scenic & Props Design
RWS Global —Milton Keynes
- Full-time
- Management
- Maintenance
- Bachelor's degree
- Annual leave
- Employee assistance programme
National Lifts & Escalators Delivery Co-ordinator
Network Rail —Milton Keynes
- £29,000 - £32,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Maintenance
- Databases
- Free parking
- Annual leave
10d
Head of Media
Nominet —Oxford
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Trusts Manager
Open Doors —Witney
- £22,038 - £25,923 a year
- Full-time
- In-person

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2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
9 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in chesterton, oxf

2nd Line analyst - Technical Support

Customer Service Advisor

Barista - Store# 91552, Stadium MK

ICT Technician Apprentice

1st line Support Engineer

Technical Support Analyst

Customer Service Advisor

CDD Analyst

2nd Line Support Technician

1st Line Support Analyst

Finance and HR Assistant (Maternity Cover)

Junior Product Development Scientist

Research Networks Coordinator – Oxford Centre for Emerging Minds Research

Bursary (Finance) Assistant

Tech Support Analyst

Sales Support - Asset Finance

Manager, Scenic & Props Design

National Lifts & Escalators Delivery Co-ordinator

Head of Media

Trusts Manager

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