Desk team leader Work, Jobs in Chichester, Wsx (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
14d
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
4d
Depot Manager
Summit platforms —Portsmouth
- £60,000 - £70,000 a year
- Full-time
- In-person
- Leadership
- Life insurance
Quick apply
8d
Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
5d
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Analysis skills
- Annual leave
11d
Delivery Team Leader
Gattaca —Fareham
- £30,000 - £36,000 a year
- Full-time
- Mentoring
- Leadership
Delivery Team Leader
Gattaca Plc —Whiteley
- £30,000 - £36,000 a year
- Mentoring
- Leadership
Service Desk Coordinator
Hey Clear Ltd —Fareham
- £27,000 - £29,000 a year
- Full-time
- Customer service
Quick apply
Clinical Systems Engineer
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- Hospital
- No degree
- Business
Quick apply
11d
Workshop Manager
SunbeltRentals —Fareham
- Computer literacy
- Maintenance
- Team management
- Annual leave
Quick apply
Deputy Director of Cyber and IT Operations
University Hospitals Sussex NHS Foundation Trust —Worthing
- £112,782 - £129,783 a year
- Full-time
10d
Mission Operations Engineer - UK
Saronic Technologies —Portsmouth
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Annual leave
11d
Senior Consultant - Skilled Construction - Highways
Gattaca Plc —Whiteley
- £32,000 - £40,000 a year
- Business development
- Construction experience
2d
Principal Recruitment Consultant
HeadFirst B.V. —Fareham
- £40,000 a year
- Full-time
- Hybrid work
Quick apply
3d
Senior Consultant - Skilled Construction - Highways
Gattaca —Fareham
- £32,000 - £40,000 a year
- Full-time
- Business development
- Construction experience
2d
Mission Operations Engineer
BAE Systems —Alton
- Hybrid work
- Contracts
3d
Principal Consultant
Impellam Group —Fareham
3d

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desk team leader jobs near chichester, wsx

Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

desk team leader jobs in chichester, wsx

Senior Service Desk Engineer

Customer Service Representative

Service Desk Analyst

Depot Manager

Deputy Helpdesk Manager

Mission Operations Specialist - UK

Delivery Team Leader

Delivery Team Leader

Service Desk Coordinator

Clinical Systems Engineer

Workshop Manager

Deputy Director of Cyber and IT Operations

Mission Operations Engineer - UK

Senior Consultant - Skilled Construction - Highways

Principal Recruitment Consultant

Senior Consultant - Skilled Construction - Highways

Mission Operations Engineer

Principal Consultant

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