Job Description:
Overview
Some of our clients build software used by billions. Some host the biggest sporting events in the world. Others help millions of people travel the globe every single day. And they all come to Dowlis for their branded merchandise.
Would you like to be part of it?
At Dowlis we create everything from the classics — pens, mugs and notebooks — to luxury clothing, bespoke awards, premium gifting and occasionally products that didn't exist until a client asked for them.
No two days are the same. One day you might be sourcing merchandise for a global technology company. The next you could be helping deliver an event giveaway for an international sporting brand.
We're looking for an organised, ambitious and commercially curious Administrator / Co-ordinator to join our growing team.
This is a fantastic opportunity for someone who enjoys variety, loves solving problems and wants to build a career working with major brands and exciting projects.
So what's the actual job?
You will work alongside our Account Managers, helping turn customer ideas into brilliant branded products that people genuinely want to keep.
You'll be the engine room behind our client relationships, supporting enquiries, sourcing products, managing suppliers, preparing quotations and ensuring projects run smoothly from initial brief through to delivery.
You'll work closely with customers, suppliers and colleagues across the business to deliver exceptional service and outstanding results.
This is a role for someone who enjoys being organised, communicating with people and making things happen.
What you'll be doingSupporting our Account Managers
- Taking customer briefs and understanding what clients are trying to achieve
- Researching products and finding creative solutions
- Obtaining supplier quotations and lead times
- Preparing customer proposals and quotations
- Helping identify opportunities to grow existing accounts
Delivering Outstanding Service
- Keeping customers informed throughout projects
- Managing orders from confirmation through to delivery
- Liaising with suppliers and monitoring production schedules
- Resolving customer and supplier queries quickly and professionally
- Ensuring projects are delivered accurately and on time
Keeping Things Running Smoothly
- Updating our CRM and internal systems
- Processing orders and invoices accurately
- Maintaining customer and supplier records
- Supporting the wider commercial team
- Ensuring our high standards are maintained at every stage
What we're looking for
We're far more interested in attitude and potential than industry experience.
You might already have experience in administration, customer service, sales support, events, hospitality or retail. You might be a graduate looking for your first commercial role.
You might simply be someone who enjoys being organised, working with people and getting things done.
What matters most is that you are:
- Organised and able to manage multiple priorities
- A confident communicator both verbally and in writing
- Curious and keen to learn
- Detail focused and accurate
- Proactive and willing to take ownership
- Positive, resilient and solutions focused
- Comfortable working as part of a team
What success looks like
- Customers receive an exceptional experience every time
- Quotations, orders and projects are delivered accurately and quickly
- Account Managers are able to spend more time growing customer relationships
- Suppliers enjoy working with us
- Internal systems and information remain accurate and up to date
About Dowlis
Since 1974, Dowlis has grown into one of the UK's leading branded merchandise businesses.
Our clients trust us to deliver creative merchandise and marketing solutions that strengthen their brands and create memorable experiences. Innovation, service and long-term relationships sit at the heart of everything we do.
We're ambitious, collaborative and proud of the work we deliver.
What you'll get
- Starting salary of £25,000 plus progression opportunity
- Hybrid working — 3 days per week in our Woking office and 2 days working from home (Mon & Fri)
- 25 days holiday including our Christmas shutdown
- Pension
- On-site parking
- The opportunity to work with globally recognised brands
- A genuinely varied role where no two days are the same
- Training, development and progression opportunities
- The chance to build a long-term career with a growing business
Our Head of Sales started as a Co-ordinator.
This role could be the first step in a career in Account Management, Client Services or Business Development.
Interested?
Apply now and tell us why you'd be a fantastic addition to the Dowlis team.
Benefits:
- Casual dress
- Free parking
- Work from home
Work Location: Hybrid remote in WOKING GU21 5SB
Pay: £24,000.00-£25,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: Hybrid remote in Woking GU21 5SB
