Customer delivery manager Work, Jobs in Chipping Campden, Gls (with Salaries)

Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
5d
Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
Postal Delivery Driver
Royal Mail Group —Evesham
- Overtime
4d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Porterbrook —Long Marston
- Full-time
- Driving
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
Brand Ambassador
REL Field Marketing —Evesham
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- IT
- Employee discount
- Life insurance
Customer and Trading Manager - Online
Sainsbury's —Worcester
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
13d
Shop Manager
Farmfoods —Redditch
- £39,889.20 - £48,343.08 a year
- Weekend availability
- Management
- Leadership
- Annual leave
- Employee discount
Quick apply
14d
TECHNICAL PRODUCER
First Sight Media Ltd —Carterton
- £32,000 - £37,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Postperson with Driving
Royal Mail Group —Bromsgrove
- Overtime
- Employee discount
Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
Lead Customer Operations Manager
Royal Mail Group —Leamington Spa
- Full-time
- Management
- Leadership
- Annual leave
- Sick pay
Shift Manager
Five Guys UK —Gloucester
- Up to £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Store Manager
Aldi —Leamington Spa
- £52,910 - £69,000 a year
- Management
- Time management
Freelance Operations Manager
Isbourne Arts —Cheltenham
- £1,500 a month
- Temporary
- Hybrid work
- Hospitality
- Management
- Customer service
Quick apply
Client Account Manager
Walker & Sloan —Cheltenham
- Up to £45,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Work from home
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
6d
Team Leader Private Sector Housing
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- Hybrid work
- English
- Communication skills
Parcel Delivery Driver
Royal Mail Group —Leamington Spa
- Part-time
- Employee discount
13d

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customer delivery manager jobs near chipping campden, gls

Customer Delivery Manager

National Gas -
Warwick

Apply Now

Job details

Full-time
£70,000 a year
5 days ago

Benefits

Free parking
Private dental insurance
On-site gym
Company pension
Canteen
Private medical insurance
Car scheme
On-site parking

Qualifications

B2B
Agile
Leadership
Communication skills
Negotiation

Full job description

Warwick based, hybrid, permanent

Circa £70,000 dependent on experience

The global energy market is experiencing a level of geopolitical and commercial change not seen before – offering great opportunity, and risk - which can be navigated by commercially savvy, capable, and quick-footed businesses, with a desire to sustain and grow through change and uncertainty. National Gas, and its shareholders, seek to optimise performance and deliver growth aligned within this period, aligned to our strategic values and shareholder parameters on investment.

The Customer Delivery Manager is a leader in our Commercial Business Development team, leading a team of nine, you will be responsible for executing the customer strategy across the organisation, ensuring a seamless experience throughout the customer journey (B2B). This role encompasses leadership of customer service across multiple directorates, including ownership of connections and network diversion contracts, stakeholder management, digital engagement, and retention and growth strategies through customer intelligence, strategic relationships, and delivery of high customer performance.

A key leader in enabling new markets such as biomethane and data centres, and optimising opportunities through leading innovative change programmes, such as connections reform, you will be responsible for ensuring services, policies, contracts, and ways of working in the business align to new needs of National Gas customers while delivering an efficient delivery cost aligned to regulatory and shareholder expectations.

Join us, and help be the energy behind the change.

About the role:

Lead and manage Contracts team, ensuring high performance, cost efficiency, and consistent delivery of KPIs (e.g. response times, Net Promoter Score, complaints handling, regulatory performance, outperformance of competitors).

Transform Contract and Diversion process across the organization, deliver optimum performance through system, process, RACI, OpModel, Governance and reporting changes as required.

Oversee the design and continuous improvement of end-to-end customer journeys, including onboarding, billing, issue resolution, and service changes.

Delivery of best-in-class diversion and connections works in a competitive market, achieving reduced costs and time for activities aligned to customer expectations and delivering significant growth in these markets.

Establish a clear, outcome-minded customer strategy for National Gas, and future business development opportunities, ensuring effective delivery and embedding of Connection growth and market share outperformance, CSAT, NPS, and broader metric performance improvements.

Creation and execution of pragmatic, holistically informed and variable to market Customer strategy aligned with the company’s mission, regulatory obligations, and growth objectives.

Optimising OpEx and CapEx expenditure, prioritising commercial sensitivities including customer performance, strategic value, licence delivery and EBITDA benefit.

Delivering substantive external written support and advocacy aligned to reopener requirements in RIIO3 period of investment ~£1.1bn through engagement, workshops, material production and lobbying.

About you:

You have significant experience of leading and developing teams, with a commercial and analytical mindset; negotiation and delivery proficiency, and exceptional communication skills, as well as:

Proven experience of developing and delivering customer strategy in utilities and ideally the energy sector (infrastructure within regulatory rather than merchant market preferred).

Developing long-term informal and formal partnerships of mutual benefit supporting the delivery of energy market commercial and policy development.

High emotional intelligence and the ability to adapt and be agile to changing situations and stakeholder relationships. Exceptional stakeholder management with the ability to take complex and uncertain information, and communicate it for a senior management audience and decision making in a credible and holistic manner.

High level of commercial acumen, able to navigate commercial tensions and develop pragmatic delivery models for works across the organisation.

What we can offer you:

Salary circa £70,000 DOE

Performance bonus of up to 15% pa

36 days’ holiday (inc statutory days) – and option to buy 5 additional days pa

Generous double-match pension scheme - every £1 you put in, we add £2

Opt-In flexible benefit scheme, including salary sacrifice car, private healthcare, dental insurance, technology plans and more

Financial protection with 10x salary death in service and financial support if you're unable to work

Excellent family-friendly provisions

Other 'nice to knows':

Hybrid working - 2-3 days per week in our Warwick office

Free gym and free parking onsite

Canteen and coffee shop onsite

About us:

Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. We are Britain’s national gas network, providing secure energy to power the country, achieve net zero and maintain our industrial competitiveness.

At National Gas, we’re committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.

#LI-PT1 #LI-Hybrid

Further information:

Closing date: 19th July 2026

Interviews: 11/12/13th August 2026

Apply Now

Refine Your Search

customer delivery manager jobs in chipping campden, gls

Customer Delivery Manager

Customer Liaison Officer

Postal Delivery Driver

Operations Planning & Delivery Manager

ER Manager

Operations Manager

Brand Ambassador

Customer and Trading Manager - Online

Shop Manager

TECHNICAL PRODUCER

Postperson with Driving

Customer Service Specialist

Lead Customer Operations Manager

Shift Manager

Store Manager

Freelance Operations Manager

Client Account Manager

Key Account Manager

Team Leader Private Sector Housing

Parcel Delivery Driver

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