It service desk Work, Jobs in Clifton Hampden, Oxf (with Salaries)

Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Employee assistance programme
1h
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
13d
Service Desk Analyst (1st Line)
XPS Pensions Group —Reading
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Employee discount
- Referral programme
5h
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
IT Infrastructure Engineer
Siemens Healthineers —Oxford
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Scripting
2h
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
IT Specialist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Full-time
- Microsoft Access
- Azure
- System design
- Annual leave
- Employee assistance programme
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
User Services Specialist
ECMWF —Reading
- £76,384 - £91,754 a year
- Hybrid work
- English
- C++
- Bachelor's degree
13d
IT Coordinator
Alloyed —Kidlington
- Temporary
- Customer service
- Driving
- IT
9d
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT
12d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills
3rd Line Network Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Engineering
- Mentoring
- Free parking
Quick apply
3d
Security Operations Engineer
TIEVA —Reading
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
3d

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Service Desk Analyst

Serco Plc -
Swindon

Apply Now

Job details

Full-time
£28,330.74 a year
1 hour ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Windows
Active Directory

Full job description

Service Desk Analyst

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA,

Salary: £28,330.74 plus excellent benefits

Schedule: Perm/FT/37 Hours

Ready to impact a better future?

As a Service Desk Analyst in our Defence Academy team, you’ll be the first point of contact for colleagues and customers seeking support across ICT, facilities and logistics services. You’ll help resolve issues quickly, create impactful solutions, and ensure people can access the services they need to succeed

Our work touches lives every day, and this role plays a vital part in keeping essential services running smoothly. By delivering excellent customer service, solving problems, and building trust with users across the Defence Academy, you’ll make a positive impact on communities while helping us impact a better future. There’s plenty of headroom for people to grow, develop new skills, and contribute to continuous innovation.

What you’ll do as a Service Desk Analyst

Handle telephone calls, emails, self-service requests, and face-to-face enquiries through the Service Desk.
Log, manage, prioritise, and track incidents and service requests using the appropriate helpdesk systems.
Carry out first-line diagnosis and resolution of incidents wherever possible
Escalate unresolved issues to second-line support teams and monitor progress against service level agreements.
Create and maintain user accounts within Active Directory and related systems following established procedures.
Support continuous improvement by identifying customer needs, sharing insights, and contributing to service performance reporting.

Does this sound like you?

You have excellent customer service skills and a professional telephone manner.
You communicate clearly and confidently, both verbally and in writing.
You take a methodical approach to problem-solving and decision-making.
You’re comfortable working in a Microsoft Windows environment and are keen to continue developing your IT skills.
You thrive in fast-paced customer-facing environments and can adapt to changing priorities.

What we offer

Competitive holiday package

Up to 6% contributory pension scheme
Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

defencejobs

Apply Now

Refine Your Search

it service desk jobs in clifton hampden, oxf

Service Desk Analyst

IT Helpdesk Team Lead

Service Desk Analyst (1st Line)

IT Service Desk Apprentice

IT Infrastructure Engineer

Senior IT Support Technician

IT Specialist

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IT Operations - First Level Transaction Monitoring Associate

Infrastructure & Cloud Operations Engineer - 12 month FTC

User Services Specialist

IT Coordinator

IT Operations Manager

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

2nd / 3rd Line Security Analyst

Head of Service Desks - Reading, UK

IT Operations Supervisor - (FTC)

3rd Line Network Engineer

Security Operations Engineer

IT Technical Services Manager

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