Helpdesk team Work, Jobs in Coatbridge, Nlk (with Salaries)

Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
12d
National Helpdesk Controller
Portal Security Ltd —Glasgow
- £30,000 - £32,000 a year
- Overtime
- Management
- Computer literacy
- Supervising experience
- Free parking
- Store discount
Quick apply
6d
Helpdesk Controller
SOLIS GROUP —Glasgow
- £26,000 - £29,000 a year
- Full-time
- Analysis skills
- Organisational skills
- IT
- Free parking
Quick apply
5d
1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Computer networking
- Free parking
- Work from home
Quick apply
21h
Universal Banker
HSBC Global Services Limited —Glasgow
- From £28,800 a year
- Full-time
- Communication skills
- Banking
- Employee discount
5d
Out of Hours Call Handler
SOLIS GROUP —Glasgow
- £26,000 - £29,000 a year
- Weekend availability
- Microsoft Word
- Organisational skills
- IT
Quick apply
5d
Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
12d
Helpdesk Team Leader
OCS Group —Glasgow
- Monday to Friday
- Computer literacy
- Training & development
4d
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Help Desk Assistant - Facilities
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Word
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
3d
Administrator
Arnold Clark —Glasgow
- £0.01 - £30,000.00 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick apply
12d
Customer Service Representative - Nightshift - Glasgow
City Facilities Management (UK) —Glasgow
- £27,675.37 a year
- Overtime
- Data entry
- Employee discount
HR Assistant, Head Office
Scottish Children's Reporter Administration —Stirling
- £32,908 - £34,316 a year
- Temporary
- Microsoft Office
- Administrative experience
- Continuous improvement
12d
Customer Service Representative - Dayshift - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Employee discount
10d
HR Assistant
Scottish Children’s Reporter Administration (SCRA) —Stirling
- £32,908 - £34,316 a year
- Microsoft Office
- Administrative experience
- Continuous improvement
12d
Administrator
Apleona —Livingston
- £28,500 - £29,000 a year
- Monday to Friday
- Continuous improvement
- Employee discount
13d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
IT Support Apprentice
QA Apprenticeships —Glasgow
- £16,000 a year
- Full-time
- Hybrid work
- Communication skills
4d
Distribution Site Technician - Cumbernauld (Westfield DC)
City Facilities Management (UK) —Cumbernauld
- £39,111.36 a year
- Overtime

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Customer Service Advisor

HSBC Global Services Limited -
Motherwell

Apply Now

Job details

Full-time
From £25,000 a year
12 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction

Full job description

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8amto 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining.

We operate a hybrid working environment, which means you will work at our office in Maxim Park ML1 4WQ some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

helpdesk team jobs in coatbridge, nlk

Customer Service Advisor

National Helpdesk Controller

Helpdesk Controller

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Universal Banker

Out of Hours Call Handler

Helpdesk Operator - Backshift

Helpdesk Team Leader

Nightshift Operator

Help Desk Assistant - Facilities

Administrator

Customer Service Representative - Nightshift - Glasgow

HR Assistant, Head Office

Customer Service Representative - Dayshift - Glasgow

HR Assistant

Administrator

L1 Service Desk Team Leader

Incident Customer Service Operator - Glasgow

IT Support Apprentice

Distribution Site Technician - Cumbernauld (Westfield DC)

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