Employer programme manager Work, Jobs in Cobham, Sry (with Salaries)

Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
Planning Officer
Elmbridge Borough Council —Esher
- £34,212 - £49,775 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Project Manager
CGI —Leatherhead
- Full-time
- Agile
- Communication skills
Quick apply
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
9d
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Community Impact Manager
Lloyds Bank Foundation —London
- From £52,738 a year
- Full-time
- Travel
10d
Summer Intelligence Internships with MI5
Security Service (MI5) —London
- £4,849 a month
- Seasonal
- Internship
4d
Programme Manager - Serialisation Plus
CHEP —Addlestone
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
- Budgeting
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Branch Manager
CITY ELECTRICAL FACTORS LTD —Addlestone
- £35,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
Programme Manager
Wokingham Borough Council —Wokingham
- £52,414 - £57,870 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Annual leave
- Employee assistance programme
9d
Assistant General Manager
Pegasus Homes —West Byfleet
- £30,000 a year
- Monday to Friday
- Free parking
- Annual leave
Quick apply
UK Family Activities Manager
Virgin Active —London
- Full-time
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
Schools Liaison Manager
Stemettes —Liverpool Street Station
- £33,944 - £36,250 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
Quick apply
10d
Employer Programme Manager
The Social Mobility Foundation —London
- £38,100 a year
- Full-time
- Hybrid work
- Salesforce
- Public speaking
- Business development
- Flexitime
- Employee assistance programme
Quick apply
Regional Trainer
Retail Innovation Group —Elmbridge
- £27,132.70 - £27,132.72 a year
- Weekend availability
- Sales
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Programme Manager
Giesecke+Devrient —London
- Full-time
- Remote
- Travel
- Agile
- Leadership
Home Manager
Bupa —Weybridge
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Capture Manager
Leidos —Farnborough
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Programme Manager Media
Farnborough College of Technology —Aldershot
- Full-time
- Management
- Leadership
- Teaching
- Free parking
- Employee assistance programme

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Complaints Manager

Surrey and Borders Partnership NHS Foundation Trust -
Leatherhead

Apply Now

Job details

Full-time
£51,657 - £58,785 a year

Benefits

Free parking

Qualifications

Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Team management
Training & development
AI

Full job description

We are looking for an experienced, compassionate and highly motivated individual to lead our Complaints, Patient Advice and Liaison Service (PALS) and People's Experience function.

This is an exciting opportunity to play a pivotal role in ensuring that the voices of people who use our services, their families and carers are heard, valued and acted upon. You will lead the day-to-day management of the Complaints and PALS Team, ensuring concerns are handled professionally, sensitively and in a timely manner, while promoting a culture of openness, learning and continuous improvement.

Working across the Trust, you will lead the development of our People's Experience agenda, bringing together learning from complaints, PALS contacts, compliments, concerns and real-time feedback to drive improvements in care, quality and people's experiences of our services.

As a visible and approachable leader, you will support staff at all levels to develop the confidence and skills needed to have open, honest and constructive conversations, particularly when managing concerns or resolving difficult situations.

To manage the Complaints and PALS Team
To build and maintain good relationships with clinical and non-clinical staff across Directorates and Departments.
To ensure the Trust adheres to the Complaints Regulations
Monitor and report on complaints and PALS performance
To build and maintain good relationships with key stakeholders and the local community.
Articulate the significance and potential impact of government policies as they relate to policy, practice, and its development.
Proactively work within the principles of being open and honest (Duty of Candour)
The post holder will deliver a training programme for all staff on complaints handling and specific training for investigating officers.
The post holder will lead on the implementation and embedding of Ai technology (Quail) within complaint responses to ensure that it is being utilised optimally across the Trust.
To act as Liaison Officer when a complaint has been referred to the Ombudsman for investigation.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Please check the job description & person specification document for more information on the requirements for this job

Apply Now

Refine Your Search

employer programme manager jobs in cobham, sry

Complaints Manager

Planning Officer

Project Manager

HR Business Partner

Head of Training

Community Impact Manager

Summer Intelligence Internships with MI5

Programme Manager - Serialisation Plus

Operational Resilience and Readiness Manager

Branch Manager

Programme Manager

Assistant General Manager

UK Family Activities Manager

Schools Liaison Manager

Employer Programme Manager

Regional Trainer

Programme Manager

Home Manager

Capture Manager

Programme Manager Media

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