Contact centre Work, Jobs in Colchester, Eng (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
First Contact Navigator
CARA (Centre for Action on Rape and Abuse) —Colchester
- £24,496 - £26,845 a year
- Full-time
- Hybrid work
- English
- Data entry
- Phone etiquette
- Health & wellbeing programme
- Sick pay
Quick apply
Contact Centre Advisor - ID 341
Hughes Electrical —Ipswich
- £12.75 an hour
- Full-time
- Customer service
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
20h
Night Shift Operations Control Room Officer (full training provided)
City Group Security —Ipswich
- £13.31 an hour
- 12 hour shift
- Travel
- In-person
- Communication skills
- Employee discount
Quick apply
4h
Dispenser
Boots —Colchester
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Field Interviewer - Colchester
the National Centre for Social Research —Colchester
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
NHS 111 Health Advisor
Practice Plus Group IUC —Ipswich
- £12.65 - £16.27 an hour
- Weekend availability
- Organisational skills
- IT
- Paid training
- Annual leave
9d
Listing Officer
HM Courts & Tribunal Service —Ipswich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Contact Centre Team Leader - ID 340
Hughes Electrical —Ipswich
- £15 an hour
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
20h
Crown Court Clerk
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Business Administration – Adult Education
COLCHESTER INSTITUTE —Colchester
- £25,858 - £26,262 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
6d
Field Interviewer - Ipswich
the National Centre for Social Research —Ipswich
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Female Professional Driver
Happicabs —Chelmsford
- £2,500 - £4,500 a month
- Temporary
- Heavy lifting
- Customer service
- Driving
Quick apply
Store Colleague
Pets at Home —Chelmsford
- £12.71 an hour
- Part-time
- Communication skills
- Annual leave
- Employee discount
2h
School Operations Officer
Compass Schools —Colchester
- £24,579.32 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Emergency Call Handler PT/FT - Essex
Mountain Healthcare —Braintree
- £13.45 - £15.48 an hour
- Part-time
- Management
- Customer service
- IT
- Annual leave
Quick apply
Community Payback Supervisor - Colchester (East of England)
HM Prison & Probation Service —Colchester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
16h
Health Business Centre Advisor
Suffolk County Council —Ipswich
- £25,185 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Data entry
- IT
- Annual leave
- Flexitime
4d
R2R103904 - Brokerage Officer - Fixed Term Contract July 2027
South End City Council —Southend-on-Sea
- £39,152 a year
- Hybrid work
- Microsoft Powerpoint
- No degree
- IT
- Annual leave
Environmental Health and Licensing Technical Officer
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
13d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

contact centre jobs in colchester, eng

Contact Centre Officer (Headquarters, Chelmsford)

First Contact Navigator

Contact Centre Advisor - ID 341

Night Shift Operations Control Room Officer (full training provided)

Dispenser

Field Interviewer - Colchester

NHS 111 Health Advisor

Listing Officer

Contact Centre Team Leader - ID 340

Crown Court Clerk

Business Administration – Adult Education

Field Interviewer - Ipswich

Female Professional Driver

Store Colleague

School Operations Officer

Emergency Call Handler PT/FT - Essex

Community Payback Supervisor - Colchester (East of England)

Health Business Centre Advisor

R2R103904 - Brokerage Officer - Fixed Term Contract July 2027

Environmental Health and Licensing Technical Officer

I want to receive the latest job alerts for contact centre in colchester, eng

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