Customer service & acquisitions lead Work, Jobs in Colchester, Ess (with Salaries)

Customer Account Manager
Certas Energy UK —Ipswich
- Communication skills
- Negotiation
2d
CRM Manager
Onyx Gaming —Colchester
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
Quick apply
Head Of Customer Experience
Lookers —Chelmsford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
Gas Inspector – Large Businesses (ACS Qualified)
Capita —Colchester
- £52,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Travel
- Employee discount
Store Leader
TGJones —Colchester
- £26,912 a year
- Full-time
- Customer service
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Field Sales Executive
Charity Link —Colchester
- £26,400 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Wealth Planner - Wealth Management
Barclays —Ipswich
- Financial services
Senior Wealth Planner - Wealth Management
Barclays —Ipswich
- Mentoring
- Financial services
Managing Director
BarrattDevelopments —Chelmsford
- Customer service
- Continuous improvement
- Human resources
VAT Compliance & Advisory Manager
Informa Global Support —Colchester
- Full-time
- Hybrid work
- Presentation skills
- Recruiting
- Training & development
- Annual leave
- Work from home
Quick apply
Finance Director
Southern Communications Group —Melton
- Full-time
- Leadership
- Communication skills
- Analytics
- Free parking
- Employee assistance programme

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Customer Account Manager

Certas Energy UK -
Ipswich

Apply Now

Job details

Permanent
2 days ago

Qualifications

Client engagement
GCSE
Complaint handling
Customer relationship management
Relationship management
Telesales
Customer interaction
Account management
Communication skills
Negotiation

Full job description

Job Title: Customer Account Manager
Req ID: 9543
Company: Certas Energy
Salary: Competitive + Commission

Location:
Ipswich, GB, IP3 9TA

Contract Type: Permanent
Location Type: Office Based
Date Posted: 19 Aug 2026

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Customer Account Manager

Are you a commercially minded account manager who enjoys building strong customer relationships, driving sales growth and delivering exceptional service? We're looking for a Customer Account Manager to maximise commercial sales opportunities and enhance the customer experience through consultative selling, account management, cross-selling, upselling and new customer acquisition.

In this role, you'll balance customer retention and profitability by managing a portfolio of commercial customers, identifying growth opportunities and delivering tailored solutions that meet customer needs. Working within a quality-focused environment, you'll play a key role in exceeding customer expectations through professional communication, collaboration and outstanding service.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’ll be doing

Managing a portfolio of commercial customers to maximise sales, retention, volume and margin growth.

Building strong customer relationships through proactive account management and consultative selling.

Handling inbound customer enquiries across multiple channels.

Identifying and securing upselling, cross-selling and new business opportunities.

Negotiating pricing to maximise profitability.

Investigating and resolving customer queries and complaints.

What we’ll need from you

Proven experience in telephone sales and consultative selling.

Strong account management and relationship-building skills.

Excellent communication and negotiation skills.

Target-driven and organised approach.

GCSE Maths and English (or equivalent).

Why join Certas Energy?

At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

What you’ll get from us

Competitive salary

Performance-related bonus opportunities

Career development and progression opportunities

Ongoing training and professional development

Supportive team environment

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.

Apply Now

Refine Your Search

customer service & acquisitions lead jobs in colchester, ess

Customer Account Manager

CRM Manager

Head Of Customer Experience

Gas Inspector – Large Businesses (ACS Qualified)

Store Leader

Field Sales Executive

Wealth Planner - Wealth Management

Senior Wealth Planner - Wealth Management

Managing Director

VAT Compliance & Advisory Manager

Finance Director

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