Call centre Work, Jobs in Colchester (with Salaries)

Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
Telemarketer
Great British Printers —Chelmsford
- £14.25 an hour
- Part-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
2d
Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Emergency Call Handler PT/FT - Essex
Mountain Healthcare —Braintree
- £13.45 - £15.48 an hour
- Part-time
- Management
- Customer service
- IT
- Annual leave
Quick apply
Temporary Retail Area Collector
Salvation Army Trading Co. Ltd. —Ipswich
- £27,106 a year
- Full-time
- Microsoft Outlook
- Customer service
- Driving
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Workforce Management Manager
Fred. Olsen —Ipswich
- Full-time
- Leadership
- Communication skills
- Employee discount
11d
Sales Consultant
Verisure Services (UK) Limited —Harwich
- Full-time
- Sales
- Driving
- Communication skills
Quick apply
Sales Assistant
Verisure Services (UK) Limited —Rayleigh
- Full-time
- Sales
- Communication skills
Quick apply

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Telemarketer
Great British Printers —Chelmsford
No sales experience necessary, training provided, however must be confident and willing to learn. Suitable for parents due to school friendly hours, second/…
£14.25 an hour
Quick apply
2d

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Client Call Handler

Holmes and Hills LLP -
Colchester

Apply Now

Job details

Benefits

Cycle to work scheme
Employee assistance programme
Life insurance
Sick pay

Qualifications

Microsoft Office
IT

Full job description

Job Vacancy

As the first point of contact the Client Call Handler will need to ensure a high level of client service is delivered on every call. The role of the Client Call Handler is to answer all incoming calls quickly and efficiently whilst ensuring calls are put through to the most relevant person/department. The Client Call Handler will need to be able to quickly identify the nature of the call in a professional manner.

THE DAY TO DAY

Receive incoming telephone calls via the switchboard and route them to the correct person or department quickly and efficiently with the aid of a computerised directory
Provide support and assistance to colleagues and callers (clients) to the organisation
Ensure any telephone messages are passed to the relevant person promptly and accurately
Ensure any network/system failures of the telephone system are reported immediately to the IT Team and liaise with them to ensure the system is up and running as quickly as possible
Ensure up to date and accurate knowledge of the Firms colleagues, departments and services

WHAT EXPERIENCE DO I NEED?

Experience of a modern telephone switchboard would be highly desirable
Good IT skills and familiar with Microsoft Office products
Previous experience in a client facing or customer services role

WHAT SKILLS SHOULD I HAVE?

A clear voice and good listening skills
The ability to remain calm when the switchboard is busy and prioritise multiple demands
The ability to deal with clients in a polite and professional manner
Good attention to detail and accuracy
The ability to deal with difficult clients in an efficient and calm manner

WHO WILL I BE WORKING WITH

You will work as part of the wider Client Enquiries Team with two other dedicated call handlers.

WHAT ARE WE OFFERING?

Basic salary and benefits package
28 days holiday per year, plus bank holidays
Medicash cash back scheme after 1 years’ service
Life Insurance
EAP and various other physical and mental wellbeing support services including virtual GP access 24/7
Family friendly policies such as enhanced maternity and paternity pay plus, family events leave
Company sick pay
Cycle scheme

At Holmes & Hills we are proud to have a culture of sharing, collaboration and mutual respect. We are genuine, authentic and down to earth. We are passionate about what we do and how we do it and believe our company values demonstrate the quality and commitment we give to our many clients. These values run through the core of our firm and are fundamental to the develop and progression of our 200 highly valued colleagues.

We offer the opportunity to work for a progressive, modern and inspiring law firm in a regional area that brings with it, the benefit of a good work/life balance, flexibility and family focussed and with genuine opportunity to progress and develop evidenced by our commitment to our Career Pathway and Training Pathway.

About us

Holmes & Hills Solicitors is a large regional firm of solicitors with seven offices across Essex and Suffolk and over 200 legal professionals across a number of specialist departments. Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities, to build long standing relationships, protect clients' interests and support clients' growth and development.

Working in partnership with businesses and individuals

Holmes & Hills' large team of legal experts work in partnership with individuals and organisations to provide them with truly proactive legal services through personal relationships. Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach.

Independently recognised as a leading law firm

Holmes & Hills Solicitors is independently recognised by The Legal 500 and Chambers & Partners - two independent directories of the UK’s top law firms - as being a leading supplier of legal services in the region.

These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available.

Our clients range from established and growing businesses whose brands are recognised and sold around the world and local authorities across the region, through to families and first-time home buyers.

Apply Now

Refine Your Search

call centre jobs in colchester

Client Call Handler

Telemarketer

Contact Centre Officer (Headquarters, Chelmsford)

Emergency Call Handler PT/FT - Essex

Temporary Retail Area Collector

JUNIOR SALES CONSULTANT

Workforce Management Manager

Sales Consultant

Sales Assistant

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