Customer retention specialist Work, Jobs in Congleton (with Salaries)

Retentions Support Coordinator
Bioidentical Hormone Therapy Ltd —Stockport
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Customer Service Advisor
Radius Limited —Crewe
- Full-time
- Communication skills
Quick apply
13d
Customer Retention Specialist
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
8d
Head of New Business Mobilisation
Absolute Taste —Manchester
- Weekend availability
- Hospitality
- Presentation skills
- Travel
Quick apply
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
Gamification & Rewards Consultant (UK)
SMG Media Group! —Manchester
- £32,000 - £52,000 a year
- CRM software
- Analysis skills
- Communication skills
Quick apply
Business Development Manager
Eco Travel Private Hire Ltd —Stoke-on-Trent
- £54,000 - £55,500 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- In-person
- Communication skills
Quick apply
Customer Account Manager
Monkhouse Schoolwear —Altrincham
- £28,000 - £30,000 a year
- No weekends
- Microsoft Word
- Communication skills
- Time management
- Free parking
9d
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Employee assistance programme
- Employee discount
Sales Account Growth Specialist - Business Development
Valley Northern —Stafford
- £33,000 - £39,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
5d
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Senior CRM Specialist
Grandstand —Manchester
- Remote
- CRM software
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Insurance Sales Advisor
Markel International Services Ltd —Manchester
- From £28,000 a year
- Call to connect
- Annual leave
- Flexible schedule
Quick apply
7d
Business Development Manager (Northwest and North Wales)
Hydrafacial —Manchester
- £42,000 - £48,500 a year
- Marketing
- Salesforce
- Business development
Quick apply
13d
Customer Success Manager
Aareon AG —Manchester
- Up to £40,000 a year
- Full-time
- CRM software
- Travel
- In-person
Head of Commercial Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Annual leave
- Work from home
Telephony Business Development Manager - Bridging Finance
Charles Street Finance —Cheadle
- Full-time
- Business development
- Organisational skills
- Communication skills
Quick apply
Technical Sales Specialist - Training Solutions
ARCO Limited —Eccleshall
- Remote
- Business development
- Travel
- Communication skills
- Employee assistance programme
- Employee discount

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customer retention specialist jobs near congleton

Retentions Support Coordinator

Bioidentical Hormone Therapy Ltd
Stockport

Quick apply

Job details

Full-time
£26,000 a year

Qualifications

Record keeping
Customer service call handling
Customer retention
Customer service
Regulatory reporting
Administrative support experience
Patient service
Administrative experience
Analysis skills
Data management
Continuous improvement
Data entry
Churn prevention
Data analytics
Organisational skills
Management reporting
Outbound calling
Communication skills

Full job description

Overview

The Retention Support Co-ordinator plays a key role in supporting the Retentions function by providing administrative, reporting and coordination support to improve patient retention and reduce revenue leakage.

The role focuses on identifying at-risk patients, monitoring trends, supporting retention initiatives and ensuring accurate tracking of patient activity across the lifecycle.

While primarily a support-based role, there is an element of inbound and outbound patient contact where required, assisting the wider team in re-engaging patients and supporting retention activity.

This is a hybrid role combining data, coordination and patient interaction, contributing to overall retention performance and patient experience.

Who is BioID Health

BioID Health is a developing nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Our clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women.

BioID aims to provide a safe, effective, and exclusive bespoke service with consultation and prescription of bioidentical hormones by specialist clinicians. We are in a period of growth and development and are looking to recruit the best candidates to deliver our gold standard vision to our patients.

BioID offers full and comprehensive training to its employees, so a pre-existing knowledge of hormone replacement therapy is not mandatory.

Why Join Us

We are a rapidly growing organisation, expanding and introducing new services as we continue to evolve. This is an exciting time to join the business and play a meaningful role in shaping its development and future direction.

Our work supports individuals on their personal health and wellbeing journeys, and being part of a business that delivers positive, life-changing outcomes is genuinely rewarding. The sense of achievement in making a real difference is shared across the entire organisation.

As an expanding company, we offer opportunities for learning, career progression and professional development, alongside a supportive and collaborative working culture that values innovation, commitment and continuous improvement.

Key Responsibilities

Retention Support & Coordination

· Support the Retentions team with day-to-day administrative and coordination tasks

· Assist in the identification of at-risk patients based on defined triggers and behaviours

· Maintain and update tracking systems relating to patient retention activity

· Support the execution of retention campaigns and initiatives

· Ensure accurate record-keeping across all systems

Data Analysis & Reporting

· Monitor patient data to identify trends, drop-off points and retention risks

· Produce regular reports on retention activity, outcomes and performance

· Highlight patterns or concerns to the Retentions team and wider business

· Support continuous improvement by providing data-led insights

Patient Engagement Support

· Conduct outbound contact to patients identified as at risk, where required

· Support inbound queries relating to retention or ongoing patient journeys

· Assist in re-engagement activity to encourage patients to continue treatment

· Ensure all communication is professional, empathetic and aligned with company standards

Operational & Administrative Support

· Assist with managing patient journeys and follow-up actions

· Support coordination between Retentions, Clinical and Patient Support teams

· Ensure tasks and actions are completed in line with internal processes

· Contribute to improving processes to enhance efficiency and patient experience

Skills & Experience

Essential

· Strong administrative and organisational skills

· Good analytical ability with attention to detail

· Confident using systems and managing data

· Strong written and verbal communication skills

· Ability to manage workload and prioritise effectively

Desirable

· Previous experience in a support, coordination or administrative role

· Exposure to customer service, patient support or retention-based environments

· Experience working with reporting or data analysis

· Experience handling inbound/outbound calls

Key Attributes

· Patient-focused and empathetic approach

· Proactive and detail-oriented

· Comfortable working both independently and as part of a team

· Able to identify issues and suggest improvements

· Adaptable within a growing and evolving business

Additional Information

This role may include some inbound and outbound call activity as required by business needs
Commission may be earned based on contribution to retention activity and outcomes (non-contractual)
Full training will be provided

Pay: £26,000.00 per year

Experience:

Administrative: 1 year (required)
Healthcare: 1 year (preferred)
Customer service: 1 year (required)
Outbound calling: 1 year (preferred)
Customer retention: 1 year (preferred)
Regulatory reporting: 1 year (preferred)
Data entry: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stockport SK1 1HG

Quick apply

Refine Your Search

customer retention specialist jobs in congleton

Retentions Support Coordinator

Customer Service Advisor

Customer Retention Specialist

Head of New Business Mobilisation

Customer Service Executive

Gamification & Rewards Consultant (UK)

Business Development Manager

Account Manager

Customer Account Manager

Senior HR Operations Specialist - EMEA

Customer Solutions Specialist

Sales Account Growth Specialist - Business Development

Customer Success People Lead

Senior CRM Specialist

Insurance Sales Advisor

Business Development Manager (Northwest and North Wales)

Customer Success Manager

Head of Commercial Services

Telephony Business Development Manager - Bridging Finance

Technical Sales Specialist - Training Solutions

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