1st line support Work, Jobs in Craigavon, Arm (with Salaries)

Security Control Centre Operator
Mitie —Craigavon
- £13.45 an hour
- Weekend availability
- Communication skills
SEHSCT Support Services Service Assistant Band 2
Health and Social Care Trust —Belfast
- £24,465 a year
12d
Product Support Engineer
Mitie —Craigavon
- £41,097 a year
- 12 hour shift
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Employee discount
12d
BHSCT - Band 4 Administrative Support Officer
Health and Social Care Trust —Belfast
- £27,485 - £30,162 a year
8d
SHSCT Head of Family Support and Safeguarging Band 8B
Health and Social Care Trust —Craigavon
- £64,455 - £74,896 a year
Service Delivery Manager
Mitie —Craigavon
- Monday to Friday
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
6d
BHSCT - Band 3 Pharmacy Support Worker
Health and Social Care Trust —Belfast
- £24,937 - £26,598 a year
- Temporary
5d
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Youth Officer - Peace of Mind
The Cedar Foundation —Newry
- From £30,426 a year
- Temporary
- Microsoft Word
- Experience working with individuals with disabilities
- Bachelor's degree
- Annual leave
- Sick pay
2d
Emergency Department Support Officer BHSCT Band 3
Health and Social Care Trust —Belfast
- £24,937 - £26,598 a year
- Hospital
2d
HR Business Partner (Hybrid)
Hyster-Yale Group —Craigavon
- Full-time
- PMP
- Research
- Project management
- Annual leave
5d
IT Field Engineer - Belfast
T-Tech —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
1d
BHSCT_Carer Outcomes, Informatics and Communications Lead (Band 6)
Health and Social Care Trust —Belfast
- £38,682 - £46,580 a year
2d
SEHSCT Support Services Supervisor Band 3
Health and Social Care Trust —Lisburn
- £24,937 - £26,598 a year
5d
BHSCT - Pharmacy Support Worker Band 2
Health and Social Care Trust —Belfast
- £24,465 a year
- Hospital
2d
Systems, Networks and Security Administrator
Angoka —Belfast
- Full-time
- Google Suite
- Computer Science
- Bachelor's degree
NHSCT_Home Therapies Support Worker Band 3
Health and Social Care Trust —Antrim
- £24,937 - £26,598 a year
3d
NHSCT Macmillan Personalised Care Support Worker (Band 4)
Health and Social Care Trust —Antrim
- £27,485 - £30,162 a year
- Temporary
- Hospital
4d
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
Team Leader | 36 hours | Kilmorey House
Praxis Care —Newry
- From £27,986.40 a year
- Full-time
- Nursing
- Management
- Medication administration
- Annual leave
- Employee discount
Quick apply
4d

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1st line support jobs near craigavon, arm

Security Control Centre Operator

Mitie -
Craigavon

Apply Now

Job details

Permanent
£13.45 an hour

Qualifications

Stakeholder liaison
Incident queue management
CCTV
Incident identification
Incident documentation
Remote video monitoring
CCTV monitoring
Incident log maintenance
Communication skills

Full job description

Role: Security Control Centre Operator
Pay Rate:  £13.45 p/h Uplifts apply to unsociable hours worked
Location: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Working Pattern: Shift-based role supporting 24/7/365 operational coverage
Role Purpose
The Security Control Centre Operator plays a key role in supporting the safety, security and resilience by monitoring alarms, responding to incidents, managing service requests and supporting operational activity across a 24/7/365 environment. The role requires vigilance, professionalism, strong communication skills and the ability to remain calm and focused when responding to time-critical events.
Key Responsibilities
Monitor and respond to alarm activations, including intruder, panic, fire, lone worker and other security-related events in line with agreed procedures and escalation routes.
Support the delivery of continuous 24/7/365 SCC coverage by working as part of a shift-based operational team, including days, nights, weekends and bank holidays where required.
Follow system-driven workflows to assess incidents, record accurate details, escalate appropriately and ensure timely responses to alarms and service events.
Provide professional support to key stakeholders, site teams, security officers, integrator teams, emergency services and internal operational colleagues.
Manage requests and operational updates through relevant systems, ensuring information is recorded accurately and passed to the correct team or individual for resolution.
Support CCTV and Body-Worn Camera footage or image requests, ensuring secure handling, accurate logging and compliance with data protection and confidentiality requirements.
Maintain clear, accurate and auditable records of all actions taken during incidents, calls, system events and service requests.
Contribute to meeting service performance expectations, including alarm response, call handling, request management, quality assurance and customer service standards.
Escalate risks, system issues, repeat events or process concerns to supervisors or management in a timely and professional manner.
Work collaboratively with colleagues to maintain operational resilience, support handovers and ensure continuity of service during peak activity and shift changes.
About You
You are calm under pressure and able to make clear decisions in a fast-moving operational environment.
You have strong attention to detail and understand the importance of accurate incident recording and audit trails.
You are confident communicating by phone, radio, email and operational systems with a range of internal and external stakeholders.
You are comfortable working shifts and understand the importance of reliability in a 24/7 control room environment.
You demonstrate professionalism, discretion and confidentiality when handling sensitive information, security incidents and personal data.
You are able to follow procedures, work within structured workflows and escalate issues appropriately when needed.
Previous experience within a security control room, Alarm Receiving Centre, helpdesk, contact centre, CCTV monitoring, lone worker monitoring or emergency response environment would be beneficial.
Systems, Training and Support
Full role-specific training will be provided to support competence across processes, alarm handling, service request management, CCTV and BWC request handling, lone worker response, escalation procedures, data protection requirements and relevant customer workflows. Operators will be supported by supervisors, managers and quality/training colleagues to ensure they can perform confidently and consistently.
Working Pattern and Operational Coverage
This is a shift-based role designed to support continuous coverage 24 hours a day, 7 days a week, 365 days a year. Successful candidates must be prepared to work across a rota that may include day shifts, night shifts, weekends and bank holidays. Flexibility, punctuality and dependable attendance are essential due to the critical nature of the service.
Why Join the Team?
Be part of a professional, high-profile security operation supporting a national estate.
Develop specialist skills in alarm monitoring, control room operations, incident handling and customer service.
Work within a structured operational environment with clear procedures, training and management support.
Support a service where accuracy, teamwork and calm decision-making directly contribute to safety and resilience.
Access opportunities for continued development within the SCC operational career pathway.
How to Apply
If you are reliable, professional, calm under pressure and interested in supporting a critical 24/7 security operation, we would welcome your application for the Security Control Centre Operator role.

Apply Now

Refine Your Search

1st line support jobs in craigavon, arm

Security Control Centre Operator

SEHSCT Support Services Service Assistant Band 2

Product Support Engineer

BHSCT - Band 4 Administrative Support Officer

SHSCT Head of Family Support and Safeguarging Band 8B

Service Delivery Manager

BHSCT - Band 3 Pharmacy Support Worker

2nd Line Support Consultant

Youth Officer - Peace of Mind

Emergency Department Support Officer BHSCT Band 3

HR Business Partner (Hybrid)

IT Field Engineer - Belfast

BHSCT_Carer Outcomes, Informatics and Communications Lead (Band 6)

SEHSCT Support Services Supervisor Band 3

BHSCT - Pharmacy Support Worker Band 2

Systems, Networks and Security Administrator

NHSCT_Home Therapies Support Worker Band 3

NHSCT Macmillan Personalised Care Support Worker (Band 4)

Support Analyst - IS Business Services

Team Leader | 36 hours | Kilmorey House

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