Tech & customer support advisor Work, Jobs in Crewe, Chs (with Salaries)

Tech & Customer Support Advisor
Fusion Fibre Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Free parking
- Work from home
Quick apply
1d
Customer Service Advisor
Cheshire East Council —Middlewich
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Customer Service Advisor
Proximo Holdings Limited —Chester
- £27,500 a year
- Full-time
- Hybrid work
Quick apply
VIP Account Manager
FOODHUB —Stoke-on-Trent
- £34,494 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- POS
- Annual leave
- Employee assistance programme
Quick apply
8h
Junior Commercial Advisor
Verisure Services (UK) Limited —Sandbach
- £3,800 a month
- Full-time
- Sales
Quick apply
HR Advisor
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Apprentice Sales Advisor
EE —Warrington
- £11.55 an hour
- Full-time
- Sales
- Customer service
Senior SHE Advisor
Costain —Chester
- Full-time
Customer Service Specialist
Vitality —Stockport
- £27,976 a year
- Communication skills
- Time management
- Life insurance
1d
Microsoft Licensing Specialist
BCN Group —Manchester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager - Microsoft CSP - North
TD Synnex —Birchwood
- Full-time
- CRM software
- Business development
- Communication skills
- Annual leave
Team Leader
The Perfume Shop —Ellesmere Port
- £14.78 an hour
- Mentoring
- Leadership
- Employee discount
Quick apply
Financial Controller
Resulting Limited —Warrington
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Life insurance
- Referral programme
Quick apply
Head of Commercial Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Annual leave
- Work from home
4d
Head of Greater Manchester Shared Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
4d

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tech & customer support advisor jobs near crewe, chs

Tech & Customer Support Advisor

Fusion Fibre Group
Warrington

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Job details

Permanent | Full-time
£26,000 - £27,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Company events
On-site parking

Qualifications

Live chat
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Multilingual
Client engagement
Incident queue management
Ticket management
English
Complaint handling
Analysis skills
Ticket management systems
Technical support incident logging
Telecommunication
Customer interaction
Communication skills
Add-on sales
Help desk

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Tech & Customer Support Representative to join our Technical Support. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and possess strong communication skills, we would love to hear from you.

Responsibilities
To assist, responding quickly and effectively to Support enquiries via phone, email, Live Chat or our ticketing system:

meet service targets agreed by the business
use the internal ticket system, ensuring that support requests are logged and responded to correctly, in line with the Quality Framework
assist customers with Technical or Account/Billing queries, including diagnostics through to fault resolution
Assist with router set-up and support customers to activate their connection calculate and request service credits where applicable, managing Customer expectations on value and timescales
request the addition of charges to an account following a fault if the visit is deemed Customer Payable
own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
respond to Engineer requests for Provisioning and troubleshoot/escalate any errors
Appointing and re-appointing Engineer visits
send maintenance and fault/outage alerts in line with internal process
Support Customers with level 1 Complaints and Damage Claims, following the internal complaints process and escalating appropriately.
Complete internal admin Tasks as and when required to support the customer order journey and lifecycle.
Recommend additional products and services when appropriate to meet the customer needs.

Experience

Proven experience in a customer support or call centre environment is preferred
Strong communication skills, with the ability to engage confidently with diverse clients
Proven experience in Telecoms Tech Support is desirable
Experience CRM software is desirable
Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail
Excellent analysis skills to assess customer needs and identify appropriate solutions

This role offers an engaging work environment where your communication skills and multilingual abilities will be valued. We are committed to supporting your professional development within a collaborative team dedicated to delivering outstanding customer service.

Pay: £26,000.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking
Work from home

Experience:

Telecommunication: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

tech & customer support advisor jobs in crewe, chs

Tech & Customer Support Advisor

Customer Service Advisor

Customer Service Advisor

VIP Account Manager

Junior Commercial Advisor

HR Advisor

Apprentice Sales Advisor

Senior SHE Advisor

Customer Service Specialist

Microsoft Licensing Specialist

Business Development Manager - Microsoft CSP - North

Team Leader

Financial Controller

Head of Commercial Services

Head of Greater Manchester Shared Services

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