Disputes Clerk
Treasury Operations | Full Training Provided | Career Development Opportunity
Are you naturally curious, highly organised and someone who enjoys solving problems?
We're looking for a detail-oriented Disputes Clerk to join our Treasury Operations team. This is a fantastic opportunity for someone who enjoys investigating issues, analysing information and working with data to reach informed decisions.
Whether you have experience in finance, banking, administration, customer service or are looking to build a long-term career in Financial Services, we'll provide the training and support you need to succeed.
The Opportunity
As a Disputes Clerk, you'll play a key role in investigating ATM cash withdrawal and deposit claims, reviewing transaction data and supporting the resolution of customer disputes. You'll work closely with payment schemes, banking systems and internal stakeholders to determine whether claims should be accepted or declined based on supporting evidence.
This is a role that combines investigation, analysis and administration, making it ideal for someone who enjoys getting to the root of a problem and working with accuracy and attention to detail.
What You'll Be DoingInvestigation & Analysis
- Investigate ATM withdrawal and deposit disputes
- Review transaction records, ATM journals, system logs and reconciliation reports
- Analyse evidence and determine appropriate claim outcomes
- Identify ATM errors, cash discrepancies and operational issues
- Escalate unusual, high-risk or potentially fraudulent cases
Claims Management
- Maintain accurate investigation records and supporting documentation
- Prepare evidence submissions and responses for banks and payment schemes
- Ensure claims are resolved within required deadlines and service levels
- Support the management of disputed and escalated cases
Financial Processing & Reconciliations
- Assist with payment processing for approved claims
- Support financial reconciliations and discrepancy investigations
- Help maintain accurate financial records and journals
- Escalate unreconciled differences for further review
Continuous Improvement
- Support reporting and performance analysis
- Identify trends and recurring issues
- Contribute ideas to improve processes and efficiencies
- Work collaboratively with colleagues across Treasury Operations
What We're Looking For
We're interested in people with strong attention to detail, a proactive mindset and a genuine willingness to learn.
Essential Skills & Experience
✔ Strong attention to detail and accuracy
✔ Comfortable working with numbers, data and systems
✔ Good Microsoft Office skills, particularly Excel
✔ Strong organisational skills with the ability to manage deadlines
✔ Effective written and verbal communication skills
✔ Positive attitude and eagerness to learn
✔ Ability to work independently and as part of a collaborative team
Desirable Experience
- Administration, banking, finance or customer service experience
- Reconciliation or transaction-processing experience
- Investigation or problem-solving experience
- Experience working with financial or operational data
Don't worry if you don't tick every box. If you're motivated, analytical and eager to develop, we'd love to hear from you.
Why Join Us?
✅ Full training and ongoing support
✅ Opportunity to learn how ATM networks and payment schemes operate
✅ Develop valuable investigation, analytical and finance skills
✅ Exposure to Treasury Operations and payment processing
✅ Supportive, collaborative working environment
✅ Opportunities to contribute ideas and drive improvements
✅ Build a career within a growing and specialist financial operations function
Who This Role Would Suit
This position is perfect for someone who:
- Enjoys solving problems and finding answers
- Has a keen eye for detail
- Likes working with data and information
- Takes pride in accuracy and quality
- Wants to develop a career within Finance, Treasury Operations or Financial Services
Ready to Build Your Career?
If you're looking for an opportunity where your analytical skills, attention to detail and curiosity will be valued, we'd love to hear from you.
Apply today and take the first step towards a rewarding career in Treasury Operations.
Pay: £28,270.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Experience:
- Customer service: 2 years (required)
- Administrative: 2 years (required)
- Banking: 1 year (preferred)
Work Location: In person
