Contact centre team leader Work, Jobs in Croydon, Gtl (with Salaries)

Detention Custody Officer
Serco Plc —Gatwick Airport
- £29,563 - £32,653 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Customer Assistance Coordinator - Home Assistance 6 month FTC
Allianz —Croydon
- Weekend availability
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Employee discount
Diary Manager/Executive Assistant
Home Office —Croydon
- £34,415 - £38,991 a year
- Full-time
- Administrative experience
- Presentation skills
- Continuous improvement
- Annual leave
9d
Team Leader
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
5d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Full-time
- Training & development
- Leadership
- Communication skills
11d
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Administrator
Elis —Merton
- Call to connect
- Microsoft Word
- Computer literacy
- Administrative experience
- Employee assistance programme
Quick apply
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills
Executive Assistant
HM Revenue and Customs —Croydon
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Work from home
- Flexible schedule
3d
Recruitment & Onboarding Administrator Apprenticeship
The Royal Marsden NHS Foundation Trust —Wallington
- £30,630 - £32,346 a year
- Full-time
- Human resources
- Recruiting
- Contracts
3d
MLA Team Leader
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
- Management
- Recruiting
- Training & development
- Annual leave
3d
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills
Functional Assessor
Serco Group —Slough
- £47,000 - £50,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Customer Care Agent - UK - FTC
UNIQLO —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- English
- Annual leave
- Employee assistance programme
11d
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
5d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Croydon
- Full-time
- English
- Analysis skills
- Business
9d
Assessment Day (Entry-level)
Hachette —London
- Hybrid work
- Annual leave
- Employee discount
1d
Executive Assistant to the CEO
Gowling WLG —London
- Full-time
- Hybrid work
- Management
- Analysis skills
- Travel
- Annual leave

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Detention Custody Officer

Serco Plc -
Gatwick Airport

Apply Now

Job details

Full-time
£29,563 - £32,653 a year

Benefits

Free parking
Paid training
Annual leave
Company pension
Employee discount
On-site parking

Qualifications

No experience needed
Security

Full job description

Detention Custody Officer (DCO)

Location: Gatwick Immigration Removal Centre (RH6)

Schedule: Full-time, permanent, variety of shift patterns

Salary: £29,563, rising to £32,653 after 6 months

This isn’t just security work.

It’s people work.

You’ll support individuals during some of the most difficult moments of their lives — staying calm, showing respect, and making a real difference every day.

Why this role matters

You create a safe, secure environment
You treat everyone with dignity and respect
You support people who may be scared, frustrated or vulnerable
You rely on communication and empathy — not just authority

What you’ll actually do

Maintain safety and security across the centre
Build professional, respectful relationships
De-escalate challenging situations calmly
Support people from diverse cultures and backgrounds
Stay alert, hands-on, and ready for anything

You’re made for this if you are…

Calm under pressure
Able to listen without judgement
Confident handling difficult situations
Respectful of every background and culture
Motivated to help people through tough moments

No experience? No problem. If this sounds like you - you’re made for this.

What shifts look like

40 hours per week (average)
Day + night shifts (6–12 hours)
Fair, structured rota
Paid breaks on night shifts

Location note: Limited public transport

Ideally live within 30 miles
Free minibus from Gatwick Airport (Atlantic House)

What you’ll get

Training and development:

7 week fully paid training programme
Learn conflict resolution, communication, cultural awareness
Clear pathways into leadership & specialist roles

Benefits:

224 hours annual leave (incl. bank holidays)
Pension (matched up to 6%)
Free on-site parking
Subsidised meals + 1 free meal per day
Full uniform provided
Employee discounts + Blue Light Card

Application process

Online application
1-hour virtual interview (Teams)
Assessment day (group tasks, fitness test, site tour)
7-week training (full attendance required)

Eligibility and checks (important)

Must already have the right to work in the UK (no visa sponsorship)
Typically requires:
Indefinite leave to remain
3+ years living in the UK
Security clearance required:
Home Office CTC
Enhanced DBS (adult and child barring)
5 years checkable history

Start a career where your work truly matters.

Apply now.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&[email protected].

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&[email protected] to discuss.

Work Location: In person

Apply Now

Refine Your Search

contact centre team leader jobs in croydon, gtl

Detention Custody Officer

Contact Centre Team Leader

Academy Operations Team Leader

Customer Assistance Coordinator - Home Assistance 6 month FTC

Diary Manager/Executive Assistant

Team Leader

Contact Centre Team Manager - Fintech

Supervisor- Contact Centre

Administrator

Communications Officer (First Contact/Despatch)

Executive Assistant

Recruitment & Onboarding Administrator Apprenticeship

MLA Team Leader

Witness Care Officer

Functional Assessor

Customer Care Agent - UK - FTC

Call Centre Team Leader

Operations & Logistics Internship, Amazon Logistics

Assessment Day (Entry-level)

Executive Assistant to the CEO

I want to receive the latest job alerts for contact centre team leader in croydon, gtl

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