Customer service engineer Work, Jobs in Croydon (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Packaging Innovation & Engineering Manager
Tropic Skincare —Croydon
- From £65,000 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
4h
Designer
VML/WPP Enterprise Solutions —London
- Microsoft Powerpoint
- English
- AI
Engineering Director, EU
Monzo —London
- £170,000 - £225,000 a year
- Leadership
- Flexible schedule
Designer
Wunderman Thompson MAP —London
- Microsoft Powerpoint
- English
- AI
Designer
MAP —London
- Microsoft Powerpoint
- English
- AI
Quick apply
Product Designer
Stats Perform —London
- No degree
- AI
- Communication skills
Industrial Designer
Hypervolt Limited —London
- Full-time
- Hybrid work
- Bar
- English
- Work from home
Quick apply
Principal Product Designer (Customer)
NewsUK —London
- Hybrid work
- AI
- Communication skills
- Employee assistance programme
- Employee discount
2d
Engineering Lead - Ptech - HRIS - Growth Team
Wise Australia Investments —London
- £105,000 - £135,000 a year
- Team management
- Agile
- Leadership
Project Manager (Technical)
IONATE —London
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
Quick apply
12d
Senior Sustainability Expert - Customer Engineering
SWEEP —London
- £55,000 - £70,000 a year
- Hybrid work
- English
- AI
Quick apply
7d
Engineering Manager - Apps
Trainline —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
Senior Engineering Manager, Customer Agent
Intercom —London
- Hybrid work
- Team management
- In-person
- AI
- Annual leave
- Work from home
13d
Product Designer
Fresha —London
- Communication skills
Quick apply
Head of Mobile Engineering
Valtech Group —London
- Public speaking
- Business development
- Presentation skills
Senior Content Designer
CDP Global —London
- £53,600 - £67,000 a year
- Hybrid work
- Agile
- Communication skills
- Employee assistance programme
Lead Service Designer
Capgemini Sogeti —London
- Business development
- Mentoring
- Agile
Senior Industrial Designer
Hypervolt Limited —London
- Full-time
- Bar
- English
Quick apply
5d
Senior Manager, Solutions Engineering
Vantage Data Centers UK Management Company Ltd —London
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply

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Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
IT service management
Incident documentation
Network cabling installation
Network infrastructure
HVAC
Mentoring
Organisational skills
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer service engineer jobs in croydon

Customer Service Engineer

Packaging Innovation & Engineering Manager

Designer

Engineering Director, EU

Designer

Designer

Product Designer

Industrial Designer

Principal Product Designer (Customer)

Engineering Lead - Ptech - HRIS - Growth Team

Project Manager (Technical)

Senior Sustainability Expert - Customer Engineering

Engineering Manager - Apps

Senior Engineering Manager, Customer Agent

Product Designer

Head of Mobile Engineering

Senior Content Designer

Lead Service Designer

Senior Industrial Designer

Senior Manager, Solutions Engineering

I want to receive the latest job alerts for customer service engineer in croydon

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