It helpdesk Work, Jobs in Darlington, Eng (with Salaries)

Service Desk Team Coach
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Annual leave
11d
MultiSkilled host
CBRE —Darlington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Administration Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
Residential Workers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- School
11d
Finance Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- Administrative experience
- IT
- Annual leave
Clerical Officer Receptionist
Durham County Council —Durham
- £25,185 - £25,989 a year
- Temporary
- Hybrid work
- IT
- Communication skills
- Annual leave
9d
Software Developer
Roundel Manufacturing Limited —Washington
- Full-time
- Azure
- ERP systems
- Data analysis skills
- Employee discount
Quick apply
6d
Programme Support Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Annual leave
3d
Presentation Assistant
Durham County Council —Durham
- £12.85 an hour
- Part-time
- Hybrid work
- No experience needed
- Communication skills
- Annual leave
5d
Team Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
3d
GRT Site Warden
Durham County Council —Durham
- £24,796 - £25,185 a year
- Part-time
- Hybrid work
- IT
- Annual leave
3d
Fire & Security Technician - Middlesbrough
City Facilities Management (UK) —Middlesbrough
- £39,199.29 a year
- Overtime
- Driving
- Communication skills
- Employee discount
- Life insurance
Heritage Venues Maintenance and Technical Manager
Durham County Council —Durham
- £28,142 - £31,022 a year
- Weekend availability
- Hybrid work
- Annual leave
Social Worker
Durham County Council —Durham
- £35,412 - £39,152 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Care plans
- Time management
- Annual leave
12d
Care Resource Specialist
Durham County Council —Durham
- £38,220 - £41,771 a year
- Temporary
- Hybrid work
- Annual leave
2d
Home Care and Support Worker
Durham County Council —Durham
- £12,791.50 - £13,412.00 a year
- Part-time
- Hybrid work
- No experience needed
- Communication skills
- Annual leave
Facilities Operative
Sodexo —Stockton-on-Tees
- £14.04 an hour
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
5d

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IT Support Engineer
ADNS Group —Middlesbrough
Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for our customers. Support project delivery as required.
£27,000 - £30,000 a year
Quick apply
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
A full driving licence and access to a vehicle — occasional client site visits form part of the role. A confident, professional telephone manner and excellent…
£12.86 - £13.63 an hour
Quick apply
3d

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Service Desk Team Coach

Durham County Council -
Durham

Apply Now

Job details

Permanent | Full-time
£40,777 - £45,091 a year
11 days ago

Benefits

Annual leave
Company pension

Qualifications

IT support
Mentoring
Leadership

Full job description

Do you want a chance to contribute to essential public services in a dynamic local authority? Do you want to be part of an innovative and collaborative team driving digital transformation? If so, we would love to hear from you!

WHAT IS INVOLVED?
As our Service Desk Team Coach, you will play a key role in developing and supporting our service desk team, ensuring the delivery of high-quality customer service and effective technical support across the organisation. Youll combine technical knowledge with strong coaching and leadership skills to build team capability, drive performance, and support continuous service improvement.

Key responsibilities include:-

Lead, coach, and develop service desk staff to deliver high-quality ICT support.
Oversee day-to-day service desk operations, ensuring incidents and requests are managed effectively and in line with SLAs.
Support performance monitoring, quality assurance, and continuous improvement across the team.
Provide technical guidance and support to staff and customers where required.

Contribute to service improvement, operational planning, and system implementation activities.

Promote excellent customer service standards and a culture of ownership and accountability.

We encourage you to contact Lisa Forster via email at [email protected] to arrange an informal discussion about the role.

WHAT WILL I NEED?
You should have a degree in computing or related discipline and/or significant, proven leadership and technical experience within an IT support environment. You should also have experience of coaching, mentoring, or developing staff within a technical or customer service environment.

Please refer to the attached Person Specification for the full criteria.

If successful, you will be required to apply for a Basic Disclosure.

INTERVIEWS
Interviews will be held on 20th July 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the Person Specification section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [email protected]

All correspondence relating to your application will be sent from [email protected]. Kindly check your spam/junk folder regularly to ensure you dont miss any updates.

CONNECT WITH US
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Apply Now

Refine Your Search

it helpdesk jobs in darlington, eng

Service Desk Team Coach

MultiSkilled host

IT Support Specialist

Administration Assistant

Residential Workers

Finance Assistant

Clerical Officer Receptionist

Software Developer

Programme Support Officer

Presentation Assistant

Team Manager

GRT Site Warden

Fire & Security Technician - Middlesbrough

Heritage Venues Maintenance and Technical Manager

Social Worker

Care Resource Specialist

Home Care and Support Worker

Facilities Operative

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