Customer resolution officer Work, Jobs in Darlington (with Salaries)

Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
14d
Relief Security Officer
Falck —Cleveland
- Microsoft Word
- Customer service
- Computer literacy
Quick apply
12d
Dual Fuel Commercial Metering Engineer
Yü Group —Darlington
- £43,260 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
Finance Benefit and Debt Advisor
Employment —Northallerton
- Up to £30,000 a year
- Full-time
- Travel
- Negotiation

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Customer Resolution Officer
Darlington Building Society —Darlington
Do you enjoy solving problems, uncovering root causes and making things better for customers?*. This is an exciting opportunity for someone who enjoys…
£29,448 - £35,193 a year
Quick apply
2d
Customer Success Associate
Mobile Rocket —Newton Aycliffe
You will help customers through an efficient inbox workflow, proactively reduce support demand by creating *Help Centre content* (FAQs and videos), and use…
£25,000 - £30,000 a year
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6d

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customer resolution officer jobs near darlington

Customer Resolution Officer

Darlington Building Society
Darlington

Quick apply

Job details

Permanent | Full-time
£29,448 - £35,193 a year
2 days ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Gym membership
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Numeracy
Analysis skills
Financial services
Communication skills

Full job description

Do you enjoy solving problems, uncovering root causes and making things better for customers?

At Darlington Building Society, our members are at the heart of everything we do. We're looking for a proactive and customer-focused Customer Resolution Officer to join our Member Experience Team.

This is an exciting opportunity for someone who enjoys investigating issues, building relationships and driving positive change. You'll play a key role in resolving complaints, analysing customer feedback and helping improve the products, services and experiences we provide to our members.

Whether you already have complaints handling experience or have developed strong customer service and problem-solving skills in a regulated environment, we'd love to hear from you.

What you'll be doing

As a Customer Resolution Officer, you'll help ensure our members receive fair, positive and timely outcomes whenever concerns are raised.

You'll:

Deliver excellent customer service throughout the complaint resolution process.
Investigate customer concerns thoroughly, gathering information from colleagues and stakeholders across the Society.
Resolve complaints in line with regulatory requirements, policies and procedures.
Identify root causes and recommend improvements to services, processes and customer journeys.
Support the production of management information, reporting and trend analysis.
Monitor recurring themes and help drive improvements across the business.
Work collaboratively with teams across the Society to achieve positive outcomes for members.
Contribute to projects, system enhancements and continuous improvement initiatives.
Act as an ambassador for the Society, promoting our values and commitment to fair customer outcomes.

What we're looking for

We're keen to hear from people who:

Are passionate about delivering outstanding customer experiences.
Have excellent written and verbal communication skills.
Enjoy investigating issues and making balanced, evidence-based decisions.
Have strong analytical skills and attention to detail.
Can identify trends and recommend practical improvements.
Build positive working relationships with a wide range of stakeholders.
Are organised, adaptable and able to manage competing priorities.
Have strong Microsoft Office skills and good literacy and numeracy skills.
Have experience working in a regulated environment, ideally within financial services.
Have previous complaints handling experience (desirable but not essential).

Why join Darlington Building Society?

We're proud to be an award-winning, independent regional building society with 170 years of history. Our success is built on putting members first, investing in our people and making a positive difference in the communities we serve.

When you join us, you'll become part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

Our benefits include:

✅ Annual Bonus Scheme
✅ 10% Employer Contribution Pension Scheme
✅ Life Cover of 4x Annual Salary
✅ Enhanced Family Friendly Leave
✅ Paid Volunteering Days
✅ Employee Benefits Platform
✅ Ongoing Learning and Development Opportunities

If you're curious, customer-focused and passionate about making a difference, we'd love to hear from you.

Apply today and help us transform customer feedback into positive change for our members and our Society.

Closing date: 9am on 28th July 2026

Please note that as part of our recruitment process, your application may be transferred to and processed within another recruitment system used by Darlington Building Society, in accordance with our Privacy Policy.

Job Types: Full-time, Permanent

Pay: £29,448.00-£35,193.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Darlington DL1 4PT

Quick apply

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customer resolution officer jobs in darlington

Customer Resolution Officer

Tribunal, Dispute Resolution and Complaints Lead

Relief Security Officer

Dual Fuel Commercial Metering Engineer

Finance Benefit and Debt Advisor

Other jobs to consider

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