Retail account Work, Jobs in Debden, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Customer Care Advisor
CARECO UK LTD —Braintree
- £27,295 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Accounts Assistant - Sales Ledger & Credit Control
Cambridge Regional College —Cambridge
- £28,032 - £29,917 a year
- Full-time
- Microsoft Word
- Travel
- Communication skills
- Free parking
- Employee discount
12d
E-Commerce Customer Service Advisor - Office Based(Full-time)
Trimming Shop —Waltham Cross
- From £12.71 an hour
- Full-time
- Microsoft Word
- Google Suite
- Computer literacy
- Free parking
- Employee discount
Quick apply
Account Manager - Stansted Airport
Chanel —Stansted
- Full-time
- Business development
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Retail Customer Service Assistant - Temporary
BP Retail —Pampisford
- Temporary
- Cleaning
- Café
5d
Senior Customer Service Advisor
Barclays —Cambridge
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
10d
Retail Sales Designer
Wren —Chelmsford
- £25,400 - £50,000 a year
- Weekend availability
- Customer service
- Retail sales
- Annual leave
- Employee discount
Quick apply
Dental Lab Customer Service Associate
Leixir Dental Group —Loughton
- £25,500 - £34,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
8d
Branch Manager
Huws Gray Group —Haverhill
- Customer service
- Continuous improvement
- Leadership
- Employee discount
- Sick pay
Retail Partners National Account Manager
Hotel Chocolat —Royston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Hotel
- Employee discount
4d
Customer Service Advisor Part Time
PayPoint —Welwyn Garden City
- £16,878 a year
- Part-time
- Microsoft Outlook
- Communication skills
Quick apply
9d
Dental Lab Customer Service Associate
Dental Infinity Laboratory Ltd —Loughton
- £25,500 - £34,000 a year
- Full-time
- Computer literacy
- Salesforce
- Computer skills
Quick apply
Store Assistant
Toolstation —Chelmsford
- £12.87 an hour
- Part-time
- Customer service
- Employee discount
2d
Multi Brand Store Manager - Penhaligon's/Byredo John Lewis Cambridge
PUIG —Cambridge
- Customer service
- Leadership
Sales Advisor
LKQ Corporation —Cambridge
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Branch Manager
Huws Gray —Haverhill
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Employee discount
- Sick pay
Quick apply
Charity Shop Manager
Essex & Herts Air Ambulance —Stevenage
- £26,000 a year
- Full-time
- Team management
- Retail management
- Cash handling
- Annual leave
Sales Assistant - Oriental Specialist
JJ Foods Ltd —Enfield
- £26,440 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Account Manager
ELEMIS —Welwyn
- Full-time
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

retail account jobs in debden, ess

Customer Care Associate

Customer Care Advisor

Accounts Assistant - Sales Ledger & Credit Control

E-Commerce Customer Service Advisor - Office Based(Full-time)

Account Manager - Stansted Airport

Retail Customer Service Assistant - Temporary

Senior Customer Service Advisor

Retail Sales Designer

Dental Lab Customer Service Associate

Branch Manager

Retail Partners National Account Manager

Customer Service Advisor Part Time

Dental Lab Customer Service Associate

Store Assistant

Multi Brand Store Manager - Penhaligon's/Byredo John Lewis Cambridge

Sales Advisor

Branch Manager

Charity Shop Manager

Sales Assistant - Oriental Specialist

Account Manager

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