Centre representative customer care part time Work, Jobs in Dereham, Nfk (with Salaries)

Customer Sales Representative
Careline365 —Norwich
- £12.81 an hour
- 8 hour shift
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Representative (Norwich)
Wipro Limited —Norwich
- Computer literacy
- Presentation skills
- Financial services
7d
Contract Manager
Churchill Group —Norwich
- £16 an hour
- Customer service
- English
- Communication skills
- Employee discount
13d
Relief Pharmacist
Well Pharmacy —Norwich
- From £23 an hour
- Part-time
- Management
- Travel
- Employee discount
13d

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Customer Sales Representative
Careline365 —Norwich
Engaging with customers to resolve queries and promote solutions. Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
£12.81 an hour
Customer Service Representative (Norwich)
Wipro Limited —Norwich
You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs…
7d

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centre representative customer care part time jobs near dereham, nfk

Customer Sales Representative

Careline365 -
Norwich

Apply Now

Job details

Full-time
£12.81 an hour

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Microsoft Office
Communication skills

Full job description

CUSTOMER SALES REPRESENTATIVE

Be the voice of connection. Drive growth. Empower independence.

Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.

️Hours: 37.5 hours per week

Shift pattern: working 5 days a week, between Monday and Sunday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00

Salary: £24,979.50 per annum (£12.81 per hour) plus PRP. OTE up to £33,379.50 annually.

Location: Hybrid - Norwich (70% in office)

Start Date: August / September 2026

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking

ABOUT YOU

You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.

You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity.

Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.

️WHAT YOU'LL DO

In this dynamic, commercially-focused role, you’ll:

Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
Generate and convert sales leads through proactive outreach and effective engagement
Provide accurate product information and tailored recommendations
Build strong customer relationships to encourage repeat business and loyalty
Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
Clearly explain the benefits of upgraded devices and services
Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
Spot upselling and cross-selling opportunities in every interaction
Prepare accurate quotations, process orders, and ensure timely follow-up
Maintain up-to-date knowledge of products, services, and market trends
Record all sales activity and customer interactions in our CRM
Collaborate with colleagues across operations, marketing, and customer service for a seamless journey
Contribute to continuous improvement by sharing feedback on customer needs and market opportunities

YOUR DAY TO DAY WILL INCLUDE

Engaging with customers to resolve queries and promote solutions
Negotiating and closing sales that balance customer needs with business goals
Keeping accurate records of all interactions and agreements
Monitoring and following up on sales pipelines and upgrade opportunities
Escalating complex cases when needed
Staying compliant with policies, regulations, and service standards
Hitting performance targets across sales, quality, and customer satisfaction
Handling challenging conversations with empathy and professionalism
Sharing insights and collaborating with your team to drive success

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here!

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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