Sr. cloud operations engineer Work, Jobs in Derry, Dry (with Salaries)

Sr. Cloud Operations Engineer
Kofax —Derry
- Databases
- AWS
- Mentoring
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Sr. Cloud Operations Engineer

Kofax -
Derry

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Job details

9 days ago

Qualifications

Microsoft Windows Server
Cloud infrastructure
Incident management
Software deployment
Mentoring junior staff
LAN
Technical support
Databases
AWS
Network Protocols
Mentoring
Organisational skills
Problem management
AI
Microsoft Azure

Full job description

Job Purpose

The Senior Cloud Operations Engineer, Cloud Services supports and manages of the software components of the Tungsten Automation Cloud Solutions technology stack to deliver services to customers. Engineers are expected to provide first-class system operation and support to the Tungsten Automation Software cloud enterprise. The senior engineer must demonstrate technical maturity beyond that of the engineer and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners. They must work effectively in a team environment and provide guidance to and share expertise with others in the team. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.

Key Responsibilities

Specific responsibilities include, but are not limited to, the following:

Application Operation Duties:

Respond to requests from other support teams for incident support to manage and resolve incidents requiring intervention at platform process and application levels.
Technical Application and Customer deployment of software and infrastructure

Cloud Platform operations:

Monitor system status, activity, performance metrics and capacity
Participate in weekly on call rotation to support the incident management process
Ensure system patches and updates are kept current
Be first line of contact for daily operations towards our vendors
Maintain up-to-date records of all system assets and licenses
Manage cloud technology resources such as compute and storage
Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides

Team specific duties:

Act as first among equals and subject matter expert for management of cloud operations
Deputize as required for the Cloud Operations Manager
Support and, where appropriate, mentor less experienced members of the team
Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Skills

Monitor system status, activity, performance metrics and capacity
Participate in weekly on call rotation to support the incident management process
Ensure system patches and updates are kept current
Be first line of contact for daily operations towards our vendors
Maintain up-to-date records of all system assets and licenses
Manage cloud technology resources such as compute and storage
Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides
Skills in prompting AI systems and assessing output quality
Ability to leverage AI to ideate, develop and scale to the needs of the department

Required Experience

Minimum of 4 years’ proven expertise on both AWS and Azure public cloud services
Minimum of 5 years’ experience with Linux and or Windows Server
Microsoft Azure and Amazon Web Services technology
Experience of working in a Cloud/Software as a Service environment
Experience with SQL Server and other database technologies
Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations
Strong technical, analytical, and problem-solving skills
Excellent written, verbal, and organizational skills
Ability to demonstrate skills relevant to incident and problem management
Experience as the principal SME within other technical teams
Escalate support with outside consultants/vendors when necessary
Proven experience of having transferred knowledge to and supported other team members
Prioritize and manage multiple tasks while remaining detail-oriented
Communicate, in writing and orally, in a professional fashion
Accurately and professionally document all work

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets

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