As CLAAS Global Retail we are a well-established dealer in the agricultural machinery industry. We are on a mission to continue driving growth and exceeding revenue targets. All whilst maintaining our high level of customer satisfaction.
Harvesting the Future: this is our shared objective. Committed to an international outlook and family values, CLAAS offers an environment shaped by mutual respect and scope for individual development.
As a Machine Demonstration & Installation Specialist, you will collaborate with sales and service teams to ensure that our products meet the needs of our customers and that our staff are well-informed about the latest advancements and features.
The successful candidate will be responsible for providing in-depth operational knowledge and support for all CLAAS and third-party machines including on board digital products.
Main Duties:
- Develop and maintain a comprehensive understanding of CLAAS and third-party products and how to optimise the operation of these products on site with customers.
- Conduct on-site visits to demonstrate a varied range of products highlighting the features and benefits to the customer.
- Plan and carry out the handover process of new and used products liaising with the sales and aftersales teams to enable a seamless and high-level experience for the customer.
- You will continually work with customers to optimize their products to enhance their productivity and efficiency.
- Serve as a first point of contact for customers with Connected Support Packages.
- Serve as secondary point of contact for technical queries from service departments for off-board products.
- Provide technical support and troubleshooting assistance to ensure optimal product performance.
Qualifications:
- Minimum of 3-5 years of experience in the agricultural equipment industry or a related field.
- Strong technical knowledge of tractors, implements, harvesters, and digital technologies.
- Excellent communication and presentation skills.
- Proven ability to work collaboratively in a team environment.
- Willingness to travel as needed.
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
Work Location: In person
