It support engineer Work, Jobs in Devizes, Wil (with Salaries)

Technical Support Analyst
Connected Management Services Limited —Swindon
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
- Life insurance
Quick apply
2d
Technical Support Engineer
GEA Group Aktiengesellschaft —Warminster
- Full-time
- Remote
- Schematics
- Organisational skills
- Computer skills
1d
Associate IT Engineer
UK Health Security Agency —Bulford
- £28,547 - £33,196 a year
- Part-time
- Windows
- Presentation skills
- Travel
11d
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
IT Service Technician
Stannah —Andover
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
6d
L2 Support Engineer
NCR —Bath
- £35,000 a year
- Full-time
- Maintenance
- Analysis skills
- AI
- Employee stock purchase plan
- Employee discount

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IT Support and Compliance Technician
TH White Ltd —Devizes
A professional attitude, building and developing relationships with internal and external customers. A full UK driving licence is desirable.
Quick apply
11d
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
A valid RHCSA qualification (Red Hat Certified System Administrator), held and in-date. Personal Development: Personalised development plan, Airbus Leadership…

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it support engineer jobs near devizes, wil

Technical Support Analyst

Connected Management Services Limited
Swindon

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Job details

Permanent | Full-time
£28,000 a year
2 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Customer service
Technical support
Analysis skills
Technical support incident logging
Organisational skills
Technical writing
Customer support
Customer interaction
Root cause analysis
Communication skills
Help desk

Full job description

About Us

At Connected Management Services (CMS), we develop innovative fleet management solutions, utilising both software and hardware, designed to enabling customers to reduce costs, improve safety, stay compliant and reduce their environmental impact.

We’re committed to delivering exceptional customer service alongside the high-quality technology we provide and are looking for a proactive, technically minded and customer-focused Technical Support Analyst to join us on our journey.

The Role

As a Technical Support Analyst, you’ll be responsible for providing first-line technical support to our customers, helping them get the most from our fleet management and telematics solutions.

You’ll investigate and troubleshoot technical issues, provide clear guidance to customers, and work closely with our wider Technical and Engineering teams to identify and resolve more complex problems.

This is a varied role where no two days are the same. You’ll have the opportunity to develop your technical knowledge across our products and systems while building strong relationships with our customers.

If you enjoy solving problems, have a technical mindset and take pride in providing great customer service, we’d love to hear from you.

Key Responsibilities

Respond promptly and professionally to customer queries via phone and email.
Diagnose, troubleshoot and resolve technical issues relating to CMS products and services.
Investigate issues thoroughly to identify the underlying cause and appropriate solution.
Guide customers through technical processes and step-by-step solutions.
Log, prioritise and manage support cases through to resolution.
Escalate complex technical issues to the appropriate internal teams when required.
Work closely with the Technical and Engineering teams to investigate and resolve customer issues.
Monitor outstanding issues and ensure customers receive regular updates.
Maintain accurate and detailed support records.
Contribute to and maintain technical support documentation and knowledge bases.
Identify recurring issues and opportunities to improve our products, processes and customer experience.
Develop a strong understanding of CMS products, systems and services.

Skills & Experience

Previous experience in a technical support, IT support or customer service role is highly desirable, but not essential.
Strong problem-solving and analytical skills.
A genuine interest in technology and understanding how systems work.
Excellent verbal and written communication skills.
Ability to understand technical issues and explain solutions clearly to both technical and non-technical audiences.
Strong organisational skills with the ability to prioritise and manage multiple issues at the same time.
A methodical approach to investigating and resolving problems.
Ability to work independently and as part of a wider team.
Good attention to detail.
A willingness to learn and develop your technical skills.

Why Join Connected Management Services?

Innovative Environment: Work with cutting-edge technology in fleet management and telematics, where new ideas are encouraged and innovation is at the heart of what we do.
Customer Impact: Be part of a company that makes a tangible difference for our customers by helping them optimise fleet operations, reduce emissions and improve overall efficiency.
Personal Development: The opportunity to develop your technical knowledge and skills and grow your career within the company.
Varied Role: Work across a range of products, technologies and customer environments, giving you the opportunity to continually learn and develop.
Competitive Benefits: Company pension, cycle to work scheme, casual dress, health & wellbeing programme, life insurance and company social events.

Pay: £28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance

Ability to commute/relocate:

Swindon SN5 8WQ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

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it support engineer jobs in devizes, wil

Technical Support Analyst

Technical Support Engineer

Associate IT Engineer

2nd Line IT Support Engineer

1st Line IT Support Engineer

IT Service Technician

Associate Corporate IT Engineer

L2 Support Engineer

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