Line service desk engineer Work, Jobs in Doncaster, Syk (with Salaries)

3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
2d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Windows
- Organisational skills
Quick apply
Service Coordinator
Photuris Ltd —Sheffield
- £26,227.50 a year
- Full-time
- Customer service
- Care experience
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
7d
BIM Technician
Mitie —Chesterfield
- Up to £42,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Computer literacy
Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
8d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
1d
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Office Coordinator
Zuno Tech Group —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Help Desk Administrator
VINCI Facilities UK —Sheffield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
1d
Customer Service Advisor / work scheduler Day/Night
SWARCO —Featherstone
- £26,500 - £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
13d

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line service desk engineer jobs near doncaster, syk

3rd Line Service Desk Engineer

Millgate -
Sheffield

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Job details

Full-time
£30,000 a year
2 days ago

Qualifications

Microsoft Windows Server
Azure
Virtualisation
Problem management
Root cause analysis

Full job description

Job Advert

Role Purpose

The 3rd Line Service Desk Engineer is the senior technical escalation point within the Service Desk, responsible for resolving the most complex technical issues across Millgate’s external client base and internal users.

The role provides advanced technical expertise, proactive problem management, and support for ongoing service improvement, both remotely and on client site when required. In addition, the 3rd Line Engineer plays a key role in mentoring Service Desk Engineers and supporting the stability, security, and performance of client environments.

Key Responsibilities

Advanced Technical Escalation & Resolution

Act as the primary escalation point for complex incidents from 1st and 2nd Line Engineers
Diagnose and resolve high-severity and technically complex issues across:

o Microsoft 365 and Azure environments

o Windows Server and endpoint infrastructure

o Networking, security, and virtualisation platforms

Perform in-depth technical analysis and root-cause identification
Provide both remote and on-site support where required

Ownership of Critical Incidents

Take ownership of major incidents and ensure they are driven through to resolution
Maintain clear structure and control during high-priority or business-critical outages
Ensure timely communication, escalation, and stakeholder updates throughout
Work collaboratively across internal teams to restore service as quickly as possible

Client & Internal Stakeholder Communication

Maintain proactive, clear, and professional communication with clients and internal users
Set expectations on resolution plans, risks, and timelines
Act as a technical authority and trusted advisor for complex issues
Represent Millgate with professionalism, confidence, and technical credibility

Problem Management & Service Improvement

Identify recurring incidents and perform root-cause analysis
Recommend and implement permanent fixes and preventative measures
Contribute to continuous improvement of Service Desk processes, tooling, and standards
Work closely with leadership to improve service reliability and efficiency

Documentation & Technical Governance

Produce high-quality technical documentation for incidents, changes, and solutions
Maintain and enhance internal documentation systems (e.g. IT Glue)
Ensure all work is documented clearly, accurately, and in line with standards
Support maintaining consistency and quality across Service Desk documentation

Collaboration, Mentoring & Leadership Support

Mentor and support 1st and 2nd Line Engineers, providing guidance and technical development
Act as a point of escalation support during busy periods or major incidents
Collaborate with Projects, Solutions, and Engineering teams on implementations and escalations
Support knowledge sharing and uplift of overall Service Desk capability

Operational Excellence & Service Delivery

Ensure all work is delivered in line with SLAs, processes, and service standards
Follow escalation paths, change management, and operational procedures
Contribute to stability, performance, and security of client environments

Quick apply

Refine Your Search

line service desk engineer jobs in doncaster, syk

3rd Line Service Desk Engineer

IT Support Technician

Senior Process Engineer

Senior Software Engineer

Junior Networking Engineer

Service Coordinator

BIM Technician

Service Desk Analyst

Level 1 Helpdesk Engineer

2nd Line Manager

Office Coordinator

Help Desk Administrator

Customer Service Advisor / work scheduler Day/Night

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