Sme customer success advisor Work, Jobs in Drumchapel, Glg (with Salaries)

SME Customer Success Advisor
Superscript —Glasgow
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
Project Consultant
Aspen Solutions Ltd —Glasgow
- £65,000 - £75,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
5d
Senior HR Consultant
AAB —Glasgow
- £40,000 - £42,000 a year
- Hybrid work
- Management
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme

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Project Co-ordinator
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We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.
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Cogeo Planning & Environmental Services Ltd —Glasgow
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2d

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sme customer success advisor jobs near drumchapel, glg

SME Customer Success Advisor

Superscript -
Glasgow

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Job details

Permanent

Benefits

Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Financial Conduct Authority guidelines
Client engagement
Complaint handling
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Customer interaction
Root cause analysis
Team motivation leadership
Communication skills
Analytics

Full job description

About the role

As a SME Customer Success Advisor at Superscript, you will play a pivotal role in shaping and delivering an outstanding customer experience within a fast-paced SME insurance environment.

This is a hands-on position suited to a customer success professional who thrives on problem solving, continuous improvement, and customer advocacy.

You will be responsible for managing complex customer interactions, resolving escalated issues, and ensuring seamless service delivery. Working closely with a collaborative team of customer success executives you will help maintain high service standards while contributing to the evolution of customer service strategy, processes, and performance.

What you'll get up to:

Manage escalated customer enquiries, complaints, and complex cases with professionalism and urgency.
Identify root causes of customer issues and implement effective, long term solutions.
Collaborate cross functionally with underwriting, operations, and other teams to resolve customer challenges.
Provide hands-on support during peak periods or team absence to ensure SLAs and customer experience standards are consistently met.
Analyse existing customer service processes to identify inefficiencies and improvement opportunities.
Design and implement workflow enhancements to optimise service delivery and reduce response times.
Leverage data, KPIs, and customer insights to drive continuous improvement initiatives.
Contribute to the development of scalable customer success strategies aligned with business growth.
Ensure all customer interactions comply with company policies, FCA regulations, and industry standards.
Monitor service quality and adherence to internal guidelines, implementing corrective actions where required.
Stay up to date with changes in insurance regulations, products, and best practices.
Promote a culture of continuous learning, accountability, and customer-centricity.
Respond promptly to inquiries and leads generated through various channels.
Listen to client needs and provide information on available insurance products.
Conduct thorough needs assessments to understand potential clients' insurance requirements.
Provide clear and concise information about our insurance products and services.
Guide clients through the process, ensuring a seamless onboarding experience.
Utilise effective sales techniques to negotiate terms and close deals.
Overcome objections and address concerns to secure new business.
Meet or exceed monthly and quarterly sales targets.
Manage and update the outbound sales pipeline to track progress and prioritise follow-ups.

About you:

Proven experience in a Customer Success, Customer Service, or Client Support role, ideally within insurance or a regulated industry.
Strong understanding of insurance products, policies, and regulatory frameworks (preferred).
Demonstrated ability to manage complex customer issues and escalations effectively.
Excellent communication and interpersonal skills, with a customer first mindset.
Analytical thinker with experience using data to drive decisions and process improvements.
Comfortable working with multiple systems and adapting to new technologies.
Ability to influence, support, and motivate peers within a small team environment.
Highly organised with strong attention to detail and a proactive approach.

In return, we offer you:

A competitive salary and the ability to grow your career
25 days holiday - so there’s plenty of time for work, rest and play
Hybrid way of working for the perfect work / life balance
Vitality private health and dental insurance
Added benefits including competitive pension and salary sacrifice
Access to financial wellbeing platform Mintago
Full access to Spill, our mental health platform
Cycle to work scheme
Fun and modern office environment with regular team social events
Glasgow City Centre location

Apply Now

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sme customer success advisor jobs in drumchapel, glg

SME Customer Success Advisor

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