Helpdesk Work, Jobs in Drumclog, Slk (with Salaries)

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Computer networking
- Free parking
- Work from home
Quick apply
2d
Helpdesk Coordinator
OCS Group —Glasgow
- Overtime
Quick apply
Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
14d
Helpdesk Team Leader
OCS Group —Glasgow
- Monday to Friday
- Computer literacy
- Training & development
6d
Workplace Experience Co-ordinator
Mitie —Glasgow
- Microsoft Outlook
- Computer literacy
- First Aid Certification
5d
Corporate Receptionist
Mitie —Glasgow
- Microsoft Outlook
- Computer literacy
- First Aid Certification
5d
Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Customer Service Representative - Dayshift - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Employee discount
12d
Customer Service Representative - Nightshift - Glasgow
City Facilities Management (UK) —Glasgow
- £27,675.37 a year
- Overtime
- Data entry
- Employee discount
Workplace Ambassador
Mitie —Glasgow
- Microsoft Outlook
- Computer literacy
- First Aid Certification
5d
IT Support Apprentice
QA Apprenticeships —Glasgow
- £16,000 a year
- Full-time
- Hybrid work
- Communication skills
6d
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Compliance Administrator
OCS Group —Glasgow
- Computer literacy
- Microsoft Office
- Administrative experience
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Digital Customer Support Apprentice
QA Apprenticeships —Bishopton
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Free parking
- Gym membership
Performance Manager
OCS Group —Bearsden
- Remote
- Data analysis skills
- Analysis skills
- Presentation skills
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Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree

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helpdesk jobs near drumclog, slk

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Certum Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£25,500 - £29,000 a year
2 days ago

Benefits

Free parking
Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Ticket management
Microsoft Exchange
User account management
IT support
Technical support incident logging
Computer networking
SharePoint
Customer support
Communication skills
Microsoft Azure
Help desk

Full job description

We are a growing Managed Service Provider (MSP) based in Glasgow, delivering IT support to a wide range of businesses across Scotland and the UK. Due to continued growth, we are looking for a motivated 1st Line IT Support Engineer to join our friendly and supportive helpdesk team.

This role is ideal for someone with commercial IT support experience who is looking to develop their skills across Microsoft 365, Azure, Windows Server and networking technologies in a fast-paced MSP environment.

You will gain exposure to a wide range of technologies, customers and environments, providing an excellent foundation for progression into 2nd line or other roles in the business.

Key Responsibilities:

Provide 1st line technical support across Microsoft 365, Windows 10/11, Windows Server and networking environments
Diagnose and resolve technical issues relating to hardware, software and connectivity
Log, update and manage tickets within the helpdesk system in line with SLAs
Communicate effectively with customers via phone, email and remote support tools
Escalate more complex issues to senior engineers where appropriate
Maintain accurate technical documentation for customer systems
Manage and prioritise your own workload effectively
Contribute to maintaining high levels of customer satisfaction

Required Skills & Experience:

Essential

Minimum 1 year experience in an IT support or helpdesk role
Experience supporting:

Windows 10/11
Microsoft 365 (Outlook, Teams, SharePoint, Exchange)
Active Directory / user account administration

Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple support tickets effectively

Desirable

Experience working for an MSP
Exposure to PSA and RMM systems (Autotask, Datto, ConnectWise, Freshdesk, NinjaOne, Halo etc.)
Exposure to Azure / Entra ID
Experience with Windows Server (2016+)
Understanding of backup solutions or endpoint security platforms
IT certifications (Microsoft preferrable)

Working Hours

Our helpdesk operates between 7am – 7pm on a rotating shift basis:

Early shift: 7:00am – 3:30pm (remote)
Core shift: 9:00am – 5:30pm (hybrid)
Late shift: 10:30am – 7:00pm (remote)

Weekend on-call support for a small subset of customers is shared across the team on a rota basis (9am – 5pm Saturday & Sunday). A driving licence and access to a vehicle is required for participation in the on-call rota.

Salary & Benefits

£25,500 – £30,000 per year (depending on experience)

Benefits include:

Hybrid and remote working
Company pension
Birthday holiday
On-site parking
Private Healthcare Scheme (after 2 years of service)
Full support and funding for professional certifications, including Microsoft exams
Exposure to a wide range of technologies and environments
Ongoing training, development & progression opportunities

Location:

Hybrid remote role based in Rutherglen, Glasgow (G73 3TW)

______________________________________________________________________________

Job Types: Full-time, Permanent

Pay: £25,500.00-£29,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Application question(s):

Which of the following have you supported in previous roles?

Microsoft 365
Active Directory
Windows 10/11
Windows Server
Networking

Are you comfortable working a rotating shift between 7am–7pm?

Experience:

IT support: 1 year (required)
Managed Services Provider: 1 year (preferred)

Licence/Certification:

Drivers license and access to a car? (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G73 3TW

Quick apply

Refine Your Search

helpdesk jobs in drumclog, slk

1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote

Helpdesk Coordinator

Helpdesk Operator - Backshift

Helpdesk Team Leader

Workplace Experience Co-ordinator

Corporate Receptionist

Nightshift Operator

Customer Service Representative - Dayshift - Glasgow

Customer Service Representative - Nightshift - Glasgow

Workplace Ambassador

IT Support Apprentice

Incident Customer Service Operator - Glasgow

Compliance Administrator

Digital Customer Support Apprentice

Performance Manager

Lead IT Security Engineer

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