Hourly rate of pay: £16.70 - £17.84
Days and Hours of Work:
Monday - Thursday, 09:00-17:00
Friday, 09:00-16:00
Flexi time is applicable.
To start asap.
We are looking for 2 motivated and customer-focused individuals to join our Customer Services team. As a Customer Services Adviser, you will be the first point of contact for members of the public, providing advice and support across a wide range of council services. The successful candidate will have experience of responding quickly to changing customer and service needs.
This is a busy, varied and rewarding role offering support with a wide range of council services which include homeless enquiries, benefits, social work and rent enquiries and processing payments. The team also process applications for National Entitlement Cards and offer supported appointments for those unable to apply online for Blue Badges so strong communication and people skills are essential.
The successful candidates will be required to help customers access services online and as such they must have strong digital skills.
The successful candidates will support the contact centre covering telephone enquiries into the Council and library duties when required.
Our teams work flexibly across our offices and whilst the successful candidates will work mainly within their base location, they will be required to cover other locations across East Lothian potentially at short notice.
Due to this being a front facing customer role, homeworking will not be considered and flexitime is limited.
To respond to customer enquiries regarding a wide range of Council services predominantly through face-to-face contact, but also via telephone and email, in compliance with Council policies and procedures and support Customer Services Officers in the day to day running of Area offices.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Relevant Qualifications
Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
Driving Licence
A full current driving licence is desirable for this post.
PVG Membership
This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020.
All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.
Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.
Please note:
If you have spent more than 3 months working or living out with the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on [email protected]
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
