Retail Sales Adviser – Customer Service (Mobility & Healthcare Retail)
Location: 4 Fort Kinnaird Trade Park, Oversman Road, Edinburgh, EH15 3BZ
Hours: 9:00 am – 5:00 pm, 5 days over 7 (on a rota basis, including weekends)
Salary: £25,500 per annum, plus company bonus (circa £33,000+)
Job Type: Permanent, Full-Time
Make a Real Difference Every Day
Ableworld is the UK’s largest mobility and stairlift retailer, specialising in independent living products, mobility aids, and assistive technology. We support older adults and people living with disabilities by helping them maintain independence, comfort, and quality of life.
We are recruiting a Retail Sales Adviser to join our new store. This is a customer service–focused retail role combining face-to-face sales, product advice, and hands-on support.
Key Responsibilities:
- Delivering excellent customer service and consultative sales in-store and over the phone
- Advising customers on mobility products, healthcare retail items, and disability support solutions
- Supporting customers with product selection to improve daily living and independence
- Assisting with stock handling, merchandising, and in-store displays
- Supporting sales targets, upselling opportunities, and store initiatives
- Assisting with the delivery of products to customers’ homes when required
What We’re Looking For:
- Experience in retail, sales assistant, or customer service roles (preferred but not essential)
- A patient and compassionate manner
- Confidence speaking with people from all walks of life
- Strong communication and teamwork skills
- Ability to lift and handle stock in a retail environment
- Full UK driving licence and daily access to a vehicle
- Flexibility to work on a rota basis, including weekends
(Enhanced DBS check required – cost covered by Ableworld)
What We Offer:
- Full training in mobility retail and healthcare products
- Performance-related bonuses (earn up to 30% extra)
- Annual salary reviews
- 5.6 weeks’ holiday (increasing with service)
- Company pension scheme
- 20% staff discount for you and your immediate family after probation
Equality, Diversity & Inclusion
Ableworld is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome applications from all suitably qualified candidates regardless of background.
If you require reasonable adjustments or additional support during the interview or recruitment process, please let us know — we are happy to support your needs.
Please note: Ableworld does not use recruitment agencies.
Due to the high volume of applications, if you do not hear from us within 14 days, please assume your application has not been successful on this occasion.
Job Types: Full-time, Permanent
Pay: From £25,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
