Field service engineer edinburgh Work, Jobs in Dunblane, Stg (with Salaries)

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- Weekend availability
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Field Service Engineer - Edinburgh
Franke —Falkirk
You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues…
13d
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Field Service Engineer - Edinburgh

Franke -
Falkirk

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Job details

13 days ago

Benefits

Private medical insurance
Life insurance

Full job description

Date: Jul 2, 2026

Location: Falkirk, GB

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Company: franke

About Franke

At Franke Coffee Systems, we believe every great coffee starts with great people.

We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.

As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.

About the job

We're looking for a Service Engineer based in Edinburgh. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

Your tasks
Ensure agreed Franke UK Technical Standards and Processes are adhered to
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
Highlight Technical skills gap.
Highlight customer skills gap.
Managing stock levels
Managing customer relations at a site level
Keeping up to date with all company admin and courses
Highlight issues where Account Support is required due to ongoing Customer Issues
Requirements
Ability to demonstrate an understanding and experience in remit of the Field Engineers role
Minimum 2 years experience working in the coffee machine or vending industry
Competent using phones and laptop
Excellent communications skills.
Personal integrity.
Analysing and prioritising.
Understand when to inform and when to escalate issues.
Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you
Opportunity to work in a collaborative and innovative environment.
Professional growth and development opportunities.
Competitive salary and benefits package.
Be part of a company committed to excellence and innovation.
25 days of holidays
Private Healthcare for you, with the option to add partner and children
Life Insurance
Income Protection

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.

Apply Now

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