Lead Customer Experience Manager
Sainsbury's —Dundee
- From £36,250 a year
- Management
- Leadership
- Employee discount
Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
10d
Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
20h
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Quality Control Manager
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Quality control
- IT
- In-person
- Life insurance
Quick apply
10d
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Dundee
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Works Supervisor
Balfour Beatty —Dundee
- Supervising experience
- Project management
- Leadership
- Annual leave
4d
Senior Relationship Manager, Business Development, Agriculture Sector
National Westminster Bank PLC —Dundee
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
Stores Team Manager
Fife Council —Fife
- £47,604.34 - £57,196.54 a year
- Full-time
- Remote
- Travel
- Communication skills
- Employee discount
10d
Team Manager
Fife Council —Cupar
- £57,196.54 - £62,583.94 a year
- Full-time
- Supervising experience
- Presentation skills
- Travel
- Employee discount
14d
General Manager
GAP Group —Dundee
- Full-time
- Management
- Mechanical knowledge
14d
Procurement Director
CBRE —Dundee
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Retail Services Manager
Dundee University Students Association —Dundee
- £39,599 - £39,600 a year
- Monday to Friday
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
14d
Senior Housing Officer
Pinnacle Group —Leuchars
- £32,960 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Business Development Manager
Huws Gray Group —Dundee
- Sales
- Business development
- IT
- Employee discount
Change Manager (Portfolio)
SSE —Perth
- £44,000 - £65,900 a year
- Full-time
- Project management
- IT
- Employee discount
- Gym membership
8d
Floor Manager
Frasers —Dundee
- £35,950 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Employee discount
Quick apply
10d
Tesco Bureau Manager
Travelex —Dundee
- £30,381 a year
- Overtime
- Customer service
- Employee discount
Key Account Manager Rapid Diagnostics (Scotland)
Abbott Laboratories —Dundee
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
3d
Global Material Manager
Baker Hughes —Montrose
- Full-time
- Oracle
- ERP systems
- Organisational skills
- Life insurance

I want to receive the latest job alerts for lead customer experience manager in dundee, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lead Customer Experience Manager

Sainsbury's -
Dundee

Apply Now

Job details

Permanent
From £36,250 a year

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Leadership

Full job description

Lead Customer Experience Manager

Salary: From £36,250
Location: Dundee Store, Dundee, DD4 8XD
Contract type: Permanent
Business area: Retail
Requisition ID: 400064483

Shift hours
The below shift pattern are the times in the week we would like you to be available to work. Your weekly hours will be scheduled 3 weeks in advance within these times
Early shift: 07:00 - 15:00
Late shift: 14:00 - 22:00

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

What makes a great Lead Customer Experience manager:

A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
Experience of managing managers, in a fast-paced, customer-facing environment.
An operator who is comfortable managing alone in the absence of more senior management.
Driven to deliver high performance with a focus on efficiency and engagement.
Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Essential Criteria:

Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

lead customer experience manager jobs in dundee, sct