Job Advert
Forbes of Kingennie – a stunning resort destination nestled in the heart of Angus, are delighted to be recruiting a Reception & Retail Manager.
About Forbes of Kingennie
Forbes of Kingennie Country Resort is one of Scotland’s leading luxury countryside destinations, renowned for its award-winning lodges, exceptional destination dining, outdoor experiences, and beautifully hosted weddings, private celebrations, and corporate events.
Why This Role?
We are seeking an experienced and customer-focused Reception & Retail Manager to lead our front-of-house operations, retail facilities, and sports department. This is a varied and rewarding leadership role that sits at the heart of the resort, ensuring exceptional guest experiences while driving commercial performance across multiple departments.
As Reception & Retail Manager, you will oversee the day-to-day operation of Reception, Retail, and Sports, ensuring seamless guest journeys from enquiry and booking through to departure. You will play a key role in accommodation revenue management, guest engagement, retail performance, team leadership, and operational excellence across the resort.
This position offers the opportunity to work closely with senior management, influence commercial performance, and contribute to the continued growth and success of one of Scotland’s most unique countryside destinations.
Important – Please Read
Due to our countryside location, there is NO public transport to or from the resort.
Applicants must have access to their own reliable transport (car, motorbike, etc.) to travel to and from work. This is essential.
Key Responsibilities
Lead the day-to-day operation of Reception, Retail, and Sports Departments, ensuring exceptional customer service at all times.- Oversee guest arrivals and departures, ensuring efficient and professional check-in and check-out experiences.
- Manage accommodation, dining, sports, and activity bookings using the resort’s reservation systems.
- Drive accommodation occupancy, upselling opportunities, retail sales, and overall departmental revenue performance.
- Monitor booking trends, forecasts, rates, and availability to maximise revenue and profitability.
- Manage the retail and tackle shop operation, including stock control, supplier relationships, merchandising, and sales performance.
- Work closely with the Sports Supervisor to oversee fishing, golf, memberships, competitions, and sporting events.
- Lead, motivate, and develop reception, retail, and sports team members, fostering a positive and high-performing culture.
- Manage guest feedback, resolve issues professionally, and continuously seek opportunities to enhance the guest experience.
- Liaise closely with housekeeping, maintenance, food & beverage, marketing, and other departments to ensure smooth resort operations.
- Oversee financial administration, including cash handling, guest accounts, vouchers, memberships, and departmental reporting.
- Ensure compliance with company procedures, health & safety requirements, and operational standards.
- Prepare and present departmental performance information, including sales, profitability, occupancy, and operational metrics.
What We’re Looking For
Proven experience in a management role within hospitality, leisure, tourism, or resort operations.- Strong knowledge of front-of-house operations, guest services, and customer experience management.
- Experience managing retail operations, stock control, and sales performance.
- Commercial awareness with experience managing budgets, forecasts, and departmental performance.
- Strong leadership skills with experience coaching, motivating, and developing teams.
- Excellent communication, organisational, and problem-solving abilities.
- Confident using reservation systems, retail systems, and point-of-sale software.
- Strong financial and administrative skills with excellent attention to detail.
- Ability to prioritise workloads and remain calm in a fast-paced environment.
- Knowledge of golf, fishing, or leisure operations would be advantageous.
What We Offer
Staff meals during shifts- Free tea, coffee, and cordials while on shift
- Staff discounts across the restaurant, golf course, lodges, shop & events
- Free catch-and-release fishing (Bankside & Burnside)
- Childcare voucher scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- A supportive, friendly, and welcoming working environment
Why Join Forbes of Kingennie?
Work at one of Scotland’s most unique Countryside Resorts.- Lead multiple guest-facing departments at the heart of the resort operation.
- Play a key role in delivering exceptional guest experiences and commercial success.
- Be part of an ambitious and growing business.
- Opportunity to develop your leadership skills within a diverse hospitality environment.
- Work alongside a passionate and dedicated team committed to excellence.
Ready to Join Us?
If you are a passionate hospitality professional with strong leadership skills and a commitment to delivering exceptional guest experiences, we’d love to hear from you.
Please attach a Cover Letter as well as a CV.
Apply today!
A full job description is available on request.
