Helpdesk Work, Jobs in Dunfermline, Fif (with Salaries)

Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
11d
Applications Support Officer
Midlothian Council —Dalkeith
- £32,554 - £34,451 a year
- Call to connect
- Hybrid work
- Business
10d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
Facilities Manager
Skanska —Edinburgh
- Computer skills
- Bereavement leave
Client Services Manager
HSBC Global Services Limited —Edinburgh
- Full-time
- Continuous improvement
- Banking
2d
Mobile Regional Technical Supervisor
Equans —North Lanarkshire
- Full-time
- Annual leave
- Employee assistance programme
4d
Global Payment Solutions- Client Service Manager- French Speaking
HSBC Global Services Limited —Edinburgh
- Full-time
- Communication skills
- Banking
- Time management
3d
Mechanical Manager
Equans —Edinburgh
- Full-time
- Management
- Annual leave
- Employee assistance programme

More jobs to discover

Find similar jobs that you might be interested in.

Intelligence and Investigations Specialist (Scotland)
NetWatch Global —Stirling
Whilst public transport is often the preferred option, this role requires you to have access to a car and to hold a full valid clean driving licence for use in…
£27,533 a year
Quick apply
11d
Corporate Services Officer
Lar Property & Estate Management —Dunfermline
➢ Recognised qualification in administration, business support or governance, or equivalent relevant experience. 1.5. Corporate Services and Improvement *(15%).
£23,930 - £26,430 a year
Quick apply
3d

I want to receive the latest job alerts for helpdesk in dunfermline, fif

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk jobs near dunfermline, fif

Mechanical Project Manager jobs in Edinburgh

Service Desk Team Leader jobs in Livingston

Facilities Manager jobs in Edinburgh

Application Support Specialist jobs in Northampton

Mental Health Support Worker jobs in Bradford

Family Support Worker jobs in Wolverhampton Wv10

It Support Technician jobs in Manchester

Application Support Specialist jobs in Knutsford

Legal Support Assistant jobs in London

Application Support Specialist jobs in Southampton

Human Resource Manager jobs in London

Client Services Manager jobs in Stoke On Trent

Client Services Manager jobs in Basingstoke

Warehouse Manager jobs in Glasgow

Senior Project Manager jobs in London

Client Services Manager jobs in Farnham

Client Services Manager jobs in Belfast

Passenger Service Agent jobs in London

Customer Service Representative jobs in Manchester

Customer Service Representative jobs in Liverpool

Customer Service Helpdesk Assistant

Target-FM -
Livingston

Quick apply

Job details

Full-time
£24,500 - £26,500 a year
11 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
CAFM software
Client engagement
Computer literacy
GCSE
Telecommunication
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Target FM are looking for their next Helpdesk Assistant.

Are you looking for an exciting new role in a new growing business? This might just be the role for you. As a Helpdesk Assistant, you will be working within our Maintenance Helpdesk team, providing a world class service to our clients.

Target-FM have seen continued sustained growth over the last period. As we look to the future, we are looking to build on our established team, allowing us to continue growing without compromising our dedication to a 1st class service to our clients.

Target-FM offer National Reactive maintenance, PPM & Compliance solutions, Account Management as well as project management delivered by our 24/7 Helpdesk and operational team based in Livingston, West Lothian.

At Target-FM we collaborate with our clients to create longstanding partnerships, built on exceptional customer service, improving efficiencies and providing value. We pride ourselves on being a true partner to our clients, providing a personal touch to Facilities Management where every client is important.

As Helpdesk Assistant with Target-FM you will be an essential part of the operational structure and key to the successful growth of the business.

Helpdesk Assistant

As Helpdesk Assistant, you will work as first point of contact for our clients and supply chain network when contacting our helpdesk.

You must provide excellent customer service ensuring you are helpful, well-mannered and present the company in a professional manner.

This is a key essential role within an exciting growing business.

Key Responsibilities

· Principle point of contact for all client requests for reactive maintenance, PPM/Compliance and minor works.

· Triage of all requests to ensure information is accurate for deployment to engineers.

· Updating and closing of reactive, PPM and minor works on our CAFM system, along with updating clients and client portals in real time when required.

· Deployment of jobs to our engineers and tracking to completion.

· Answer calls and emails within agreed SLA time limits.

· Take a proactive approach to client interactions and ensure any concerns are dealt with or relayed to management promptly.

· Book in works directly with the clients’ sites ensuring works can be completed at a convenient time.

· Build relationships with our supply chain ensuring we are working collaboratively to provide a seamless experience for our clients.

· Type up minor works quotations and uplift requests for clients pending management sign off.

Skills required

· Experience working in a telecommunications role previously.

· Excellent written and verbal communication.

· Computer literate with experience working with Microsoft Outlook, Excel & Word.

· Experience working on a busy helpdesk function within maintenance or facilities management is essential.

Essential behaviours

· Must have urgency.

· Have a can-do attitude.

· Have the ability to multi-task.

· Works well under pressure.

· Willingness to go the extra mile for our clients.

· Must be energetic and motivated with a strong work ethic.

· Undertake additional duties in line with capabilities as required to fulfil requirements of the business.

Shifts/Hours

This is a full-time role working Monday-Friday 9.00AM-5.30PM
Requirement to provide Out of Hours Support on a rota basis (Allowance paid)

Work Remotely

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

helpdesk jobs in dunfermline, fif

Customer Service Helpdesk Assistant

Applications Support Officer

L1 Service Desk Team Leader

Facilities Manager

Client Services Manager

Mobile Regional Technical Supervisor

Global Payment Solutions- Client Service Manager- French Speaking

Mechanical Manager

More jobs to discover

I want to receive the latest job alerts for helpdesk in dunfermline, fif

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected