Role Overview
As a key member of our Order to Cash (O2C) team, you will play a vital role in supporting cash collection activities and ensuring the financial stability of our operations. You will contribute to delivering a seamless client experience by supporting the implementation and adoption of tools, policies, procedures, and technologies that enhance billing and collections performance. Working closely with the wider finance function, you will help maintain an accurate, efficient, endtoend O2C process.
This role is offered on a three month fixed term contract based in our office in Craigavon, Northern Ireland and would suit candidates who have previous expereince working in a finance team.
Key Responsibilities
Order to Cash Support
Delivery of Invoices, Statements and payment reminders, monitor overdue accounts, and follow up on nonresponses, escalating where appropriate.
Query Resolution & Salesforce Management
Own billing and dispute queries from receipt through to resolution. Provide clear, timely responses to clients and record all correspondence and actions within agreed systems of record.
Cash Collections
Maintain and review client responses to ensure timely reconciliation and cash collection. Accurately classify and segment client accounts to provide insight into ledger health (e.g., collectable debt, disputed invoices, nonpayment reasons, insolvencies, terminations, bad debt)
Quality Assurance
Adhere to quality standards across all processes to ensure accuracy, consistency, and compliance.
Financial Systems & Month-End
Use financial software and tools to complete daily tasks and support timely, accurate monthend close activities.
Record Management
Maintain records in line with business, regulatory, and audit requirements.
Continuous Improvement
Demonstrate a customerfocused mindset, identifying opportunities to enhance processes and client experience.
Collaboration
Work closely with peers and colleagues, sharing knowledge and contributing to improved ways of working.
Compliance
Ensure adherence to all internal and external policies, procedures, regulatory requirements, and mandatory training.
Additional Duties
Undertake any other tasks reasonably required by the business.
Candidate Requirements
- Experience in billing, credit control, or an Order to Cash function.
- Ability to work independently and collaboratively across crossfunctional teams and all organisational levels.
- Strong attention to detail, accuracy, and diligence, with effective communication and organisational skills.
- Excellent analytical and problemsolving abilities.
- Comfortable managing multiple queries or projects simultaneously and liaising with senior stakeholders.
- Strong interpersonal skills and the ability to remain professional under pressure.
- High level of accuracy in data entry, strong numeracy skills, and a solid understanding of the endtoend O2C cycle.
- Professional conduct and courteous workplace behaviour at all times.
- Strong timemanagement skills, with the ability to prioritise tasks, meet deadlines, and take ownership of timely invoicing and submissions.
- Consistently highquality work aligned with personal and business performance objectives.
- Competent IT skills, including CRM systems, financial applications, and Microsoft Office (Excel, Outlook, Word), with the ability to learn new systems quickly.
