Stores person Work, Jobs in Duns, Scb (with Salaries)

Part Time Kilt Hire & Showroom Sales Co-ordinator
ScotlandShop.com —Duns
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- Customer service
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Service Technician
Mercedes Benz of Coldstream —Coldstream
- Up to £52,571 a year
- Full-time
- In-person
- Store discount
- Annual leave
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Class C1/Class C (20kg & 40 kg) Delivery Driver
Pearsons of Duns —Duns
- £13 - £15 an hour
- Full-time
- Driving
- In-person
- Mechanical knowledge
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Store Manager (23261)
Barnardo's —Berwick-Upon-Tweed
- £25,880 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Posting Clerk
Dunbar post office —Dunbar
- From £13.50 an hour
- Part-time
- Bilingual
- Merchandising
- English
Quick apply
9d
Merchandiser
Powerforce —Berwick-Upon-Tweed
- From £14.57 an hour
- Merchandising
- Annual leave
- Flexible schedule
Kitchen Hand / Dishwasher
Milestone Garden and Leisure Limited —St Boswells
- £12.71 an hour
- Monday to Friday
- Cooking
- No experience needed
- In-person
- Store discount
- Employee discount
Quick apply
9h
Site Operative
SUEZ —Berwick-Upon-Tweed
- £12.82 an hour
- Maintenance
- Travel
12d
Assistant Store Manager
NEXT —Galashiels
- From £26,772 a year
- Weekend availability
- Employee discount
4d
EE Sales Advisor (Part time)
BMZ Dynamix —Galashiels
- £12.71 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
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9h
Flooring Sales Consultant
The Elite Flooring Company —Haddington
- Up to £23 an hour
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
- Store discount
Quick apply
3d
SPAR Fenham - Retail Assistant
James Hall & Co Ltd —Fenham
- Temporary
- Employee discount
- Life insurance
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14d
Kitchen Porter
The Law North Berwick —North Berwick
- £12.71 an hour
- Part-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
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ALANDAS GELATO - NORTH BERWICK - SHOP ASSISTANT
Alandas gelato —North Berwick
- £8.00 - £13.30 an hour
- Part-time
- Serving
- Hospitality
- In-person
- Store discount
- Employee discount
Quick apply
9h
Bars Administator
Haven —Tweedmouth
- Up to £12.71 an hour
- Part-time
- Hospitality
- Bar
- Administrative experience
- Employee discount
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5d
Parts Advisor
Hamilton Ross Group —Kelso
- Full-time
- Customer service
- Microsoft Office
- Construction experience
- Annual leave
- Employee discount
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5d
Shop volunteer – Haddington
Cancer Research UK (Volunteer) —East Lothian
Lead Retail Volunteer 1 (Berwick)
Barnardo's —Berwick-Upon-Tweed
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- IT
- Communication skills
- Store discount
- Employee discount

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Part Time Kilt Hire & Showroom Sales Co-ordinator

ScotlandShop.com -
Duns

Quick apply

Job details

Part-time
£12.21 an hour
5 days ago

Benefits

Employee discount
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Sales
Customer service
Fashion retail
Microsoft Office
Organisational skills
Communication skills
Retail sales
Time management

Full job description

Role: Part Time Kilt Hire & Showroom Sales Co-ordinator

On-site Duns, Berwickshire | Part time, 15 hours per week Monday, Friday and Saturday 10am to 3pm.

ScotlandShop is a retail business with an excellent reputation for providing quality fabrics, clothing, and interiors products in over 500 tartans through our e-commerce website, Edinburgh, Crieff, and Albany (USA) stores and pop-up events in the UK and North America. We have a passion for Scotland and its heritage and pride ourselves on delivering excellent and knowledgeable customer service. We recently added Kilt Hire to our range of services delivered from Duns.

This is an exciting new role within the ScotlandShop team with lots of opportunity to bring your own ideas and passion for high levels of service, contributing to our ambitious plans for local and international growth and being part of a business that believes that quality, heritage, community and feistiness is at its core. If this resonates with you, read on…

Based at our HQ in Duns within the Sales & Customer Service team and working alongside our Full TimeKilt Hire & Showroom Sales Co-ordinator and in partnership with our Edinburgh, Crieff and US stores, a successful Part Time Kilt Hire & Showroom Sales Co-ordinator will give support with all aspects of Kilt Hire and Showroom sales. You will build our local profile and deliver the highest levels of service, delivering sales and cross-sell opportunities to our customers. You will provide high quality advice and information on our products and service. Success in this role will be measured through hire revenue, showroom sales, customer satisfaction, stock accuracy and attention to detail.

Roles & Responsibilities

Working as part of the Sales & Customer Service team, you will:

Be responsible for the entire customer journey for every hire from first enquiry to final return
Meet and greet Kilt hire and showroom customers providing a first-class service and experience to every customer
Take the correct measurements (training will be provided) and organise kilt hire outfits for individuals and be the point of contact for larger groups, by managing all aspects of group and hire bookings, including fittings, payments and communications with multiple party members
You will be responsible for ensuring that the correct size, tartan and outfits/accessories are provided to the customer
Ensure all hire orders are prepared, checked and ready on time for customer collection ahead of time
Manage and log bookings on our systems
Record customer information within our CRM system
Manage deposits, balances, refunds in line with company policy.
Manage the return of kilt hire garments, run quality checks and prepare for re-hire
Maximise repeat sales
Maximise cross-sell of associated products and spot opportunities to develop new ones
Deliver top notch customer service by phone, email and face to face
Help to forecast for replacement/new stock and be responsible for stock count accuracy and reporting of missing, damaged or written-off items.
Ensuring the hire and showroom areas meet shop standards and are merchandised to maximise sales
Work closely with the Marketing Team to promote Kilt hire sales locally

Customers:

Building our hire customer database, you will continually develop your knowledge of our customers, clans, tartans and products. You will learn to use our Hubspot CRM database, develop a comprehensive knowledge of our products and services to allow you to answer customer enquiries effectively. You will maximise sales by providing the high quality, personal customer journey we are renowned for. You will understand the company’s core values and communicate these in everything you do. You will record information accurately and in detail and build rapport with key customers to ensure we maximise every sales opportunity.

Sales & Order Processing:

You will process hire bookings using our systems, process sales orders and payments on behalf of customers, make adjustments to existing bookings and orders if required. You will resolve any issues associated with hire in line with our #CustomerFirst value. You will manage any late returns, missing items on return, damage disputes, and customer appointment no-shows. In line with company policies and working directly with the Operations Manager, you will be authorised to apply hire charges, damage fees and late return fees, and to resolve customer disputes up to an agreed value.

Reports & Management:

Work with the Operations Manager & Customer Service team you will run reports and ensure customers are receiving better than anticipated levels of service and delivery. You will manage any issues, such as late payment, returns and damages with the support of the Operations Manager. You will communicate with our customers to maintain high levels of customer service and proactively seek out and maximise add on and repeat sales. You will ensure that stock is correctly allocated and ensure customer’s orders are ready on collection day and that final payment has been taken.

Business Development:

You will contribute ideas and initiatives to improve our hire service, enhance the customer experience, and support growth in sales and repeat business, sharing feedback from customers and the showroom to help ScotlandShop continually improve.

Required skills

A passion for Scotland, tartan and textiles  
Proven experience as a retail sales or hire
Excellent communication skills
Have a keen eye for problem-solving and identifying sales opportunities
Proficiency in using sales management software and CRM systems.
Capability to thrive under pressure and meet tight deadlines.
Solid organisational and time management skills
Have an affinity for attention to detail and process driven

Required Experience

Proficiency in Microsoft Office Suite, including Excel
Driving License

Pay: £12.21 per hour

Benefits:

Employee discount
On-site parking

Experience:

Fashion retail: 2 years (required)
Customer service: 2 years (required)
Sales: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

stores person jobs in duns, scb

Part Time Kilt Hire & Showroom Sales Co-ordinator

Service Technician

Class C1/Class C (20kg & 40 kg) Delivery Driver

Store Manager (23261)

Posting Clerk

Merchandiser

Kitchen Hand / Dishwasher

Site Operative

Assistant Store Manager

EE Sales Advisor (Part time)

Flooring Sales Consultant

SPAR Fenham - Retail Assistant

Kitchen Porter

ALANDAS GELATO - NORTH BERWICK - SHOP ASSISTANT

Bars Administator

Parts Advisor

Shop volunteer – Haddington

Lead Retail Volunteer 1 (Berwick)

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