Complaints specialist Work, Jobs in Dunstable, Bdf (with Salaries)

Complaints Specialist
Abound —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Gym membership
Strategic Housing Specialist - South Central Prisons
Ministry of Justice —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
10d
RPi Healthcare Quality Assurance Specialist
UPS —Leighton Buzzard
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Compliance Manager – Mortgages & Specialist Finance
Loans Warehouse —Watford
- £60,000 a year
- Full-time
- Sales
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
3d
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
10d
Scheduler
Peabody —Houghton Regis
- £29,759 a year
- Customer service
- Maintenance
- Microsoft Office
2d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Financial services
- Work from home
- Gym membership
HMP The Mount - Case Worker - Prison Offender Manager
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
10d
Global Relocation Executive
Gerson Relocation Ltd —Welwyn Garden City
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
10d
Compliance and Lifecycle Manager
Equans —Barnet
- Full-time
- Annual leave
- Employee assistance programme
14d
Legal Assistant
Medical Defence Shield —Bedford
- £24,000 - £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
Senior Delivery Manager
MaPS —Bedford
- £83,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Quality Specialist Launch Team
Ball Corporation —Milton Keynes
- £62,300 - £89,690 a year
- Hybrid work
- Data analysis skills
- English
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Contact Centre Coordinator
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £32,073 - £39,043 a year
- Part-time
- IT
- Communication skills
- Flexible schedule
2d
Contract and Supplier Management Lead
MaPS —Bedford
- £75,000 a year
- Hybrid work
- Contracts
- Agile
- Annual leave
- Employee assistance programme
Complaint Administrator
Amplius —Milton Keynes
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
13h
Trainee Solicitor
Medical Defence Shield —Bromham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Administrative experience
- Work from home
Quick apply
Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
2d
Prison Offender Manager - HMP Aylesbury
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
4d

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Complaints Specialist

Abound
Milton Keynes

Apply Now

Job details

Full-time

Benefits

Gym membership
Sabbatical
Paid volunteer time

Qualifications

Customer service
Financial services
Root cause analysis

Full job description

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

We’re looking for an experienced individual to join us as a Complaints Specialist. This role sits at the heart of our customer operations and requires a strong balance of customer service expertise, analytical thinking, and sound business judgement. You’ll focus on ensuring fair and consistent outcomes for customers by managing complaints in line with individual circumstances, regulatory standards, and company values. This role will also involve supporting payment reconciliation, chargeback processing, credit file disputes & fraud investigations.

You’ll work closely with the wider operations team in our Milton Keynes office, this is a hybrid position, requiring 3 days per week in MK and flexibility on the other 2 days. There’s also a monthly trip to our Central London office (travel expenses covered).

Who you are:

Experience: 3–5 years’ experience in a complaints handling role within financial services, ideally lending.
Knowledge: In-depth understanding of FCA regulations and UK financial regulatory frameworks.
Skills: Analytical and confident in resolving complex complaints, with a structured and customer-first approach.
Communication: Empathetic and professional in written and verbal comms, especially under pressure.
Detail-oriented: Meticulous with documentation, case logs, and root cause analysis.

What you’ll be doing

Complaint Handling: Manage business-as-usual (BAU) complaints from start to finish, ensuring responses are accurate, fair, and regulatory compliant.
Customer Communication: Be the main point of contact for escalated customer complaints, providing timely, empathetic, and clear updates throughout.
Regulatory Compliance: Ensure your casework aligns with FCA complaint handling standards and any other relevant obligations.
Root Cause Analysis: Investigate complaint trends and root causes. Work cross-functionally (e.g. with Underwriting, Collections) to compile accurate responses and identify areas for improvement.
Reporting: Support complaints reporting and MI activities. Share insights with senior management and escalate emerging issues where appropriate.
Support Other Teams: While you won’t manage complaints escalated to the Financial Ombudsman Service (FOS) yourself, you’ll provide documentation and insight to the team responsible for those.
Documentation: Maintain accurate and timely logs for all complaints in line with internal procedures and system requirements.
Wider Ops Support: Support the operations team with occasional work in fraud handling, account-level queries, or other process-related escalations as needed.

What we offer

Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Apply Now

Refine Your Search

complaints specialist jobs in dunstable, bdf

Complaints Specialist

Strategic Housing Specialist - South Central Prisons

Regional Resolution Manager - North Counties

RPi Healthcare Quality Assurance Specialist

Compliance Manager – Mortgages & Specialist Finance

Complaints and ME’s Manager

Scheduler

Customer Service Specialist

HMP The Mount - Case Worker - Prison Offender Manager

Global Relocation Executive

Compliance and Lifecycle Manager

Legal Assistant

Senior Delivery Manager

Quality Specialist Launch Team

Contact Centre Coordinator

Contract and Supplier Management Lead

Complaint Administrator

Trainee Solicitor

Learning Experience Manager

Prison Offender Manager - HMP Aylesbury

I want to receive the latest job alerts for complaints specialist in dunstable, bdf

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