About Shendish Manor Hotel and Golf Club
We are a beautiful Hotel based near Hemel Hempstead, Hertfordshire. The 70 bedroom Hotel is set in 160 acres stunning grounds which means its wedding trade is very strong, as well as hosting many other functions such as parties, conferences and fun days, also with a busy Restaurant.
About Conference, Banqueting, Food and Beverage Manager
We are seeking a highly motivated and committed Conference, Banqueting, Food & Beverage Manager to oversee our events and service operations, ensuring the highest standards of guest satisfaction, efficiency, and team performance.
Key Responsibilities
- Lead all aspects of the Conference, Banqueting, and Food & Beverage departments to ensure smooth, professional service delivery.
- Maintain exceptional standards of hygiene, presentation, and organization in all service and storage areas.
- Conduct daily briefings and debriefings with the team to ensure service standards are consistently met, and collaborate with staff to identify and resolve any operational concerns.
- Liaise with the Sales Office to review and discuss function sheets, ensuring staff rostering and allocation consistently meet the requirements of the business and scheduled events.
- Work closely with the Head Chef, supervisors, and managers to ensure menus, service, and facilities meet high standards and provide a wide choice for guests.
- Collaborate with Porters to ensure timely event setup and flawless execution.
- Recruit, train, and develop staff in partnership with the HR and Operations Managers to meet current and future departmental needs.
- Manage staffing levels, scheduling, and budgets efficiently.
- Ensure compliance with company policies and statutory health & safety, hygiene, and licensing requirements.
- Act as Manager on Duty, handling guest feedback and operational issues promptly and professionally.
Skills and requirements
- Proven experience in a similar role within a hotel or hospitality environment.
- Strong leadership, organizational, and communication skills.
- Excellent customer service with a hands-on, flexible approach, supporting and working alongside the team when required.
- Flexibility to work according to the needs of the business, including weekends, evenings and special events.
- Ability to perform under pressure in a busy operational setting.
- Proficiency in English essential; additional languages an advantage.
- Enthusiastic, motivated, and committed to delivering exceptional guest experiences.
If you bring strong organizational skills, proven F&B experience, and a proactive mindset to delivering seamless and memorable events, we want to hear from you.
Benefits:
- Canteen
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Hemel Hempstead HP3 0AA: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Managing busy events, conferences, and restaurant operations: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
