Head of Experiences – Maternity Cover
Marcliffe is looking for a creative and commercially minded Head of Experiences to join our Sales & Events team on a fixed-term basis to provide maternity cover.
This is an exciting opportunity to play a key role in developing Marcliffe’s experience offering, creating new ideas, partnerships and activations that engage guests, drive revenue and strengthen our position within the local and wider hospitality market.
Reporting to the Director of Sales, you will lead the development and delivery of an engaging calendar of experiences, working closely with teams across the hotel to bring ideas to life. This is a hands-on role with plenty of scope for creativity, new development and commercial thinking.
If you’re someone who enjoys spotting opportunities, building relationships and turning ideas into experiences that people want to enjoy, we’d love to hear from you.
The opportunity
As Head of Experiences, you will develop and deliver Marcliffe’s experience strategy, identifying opportunities across hospitality, events, lifestyle and the local market.
Working closely with the Director of Sales and wider hotel team, you will create experiences, packages and partnerships that enhance guest engagement while contributing to the commercial performance of the business.
You’ll have the opportunity to bring new ideas to the table, explore emerging trends and help shape an evolving programme of experiences as Marcliffe continues to develop.
Key responsibilities
Develop and deliver Marcliffe’s experience strategy and annual calendar of events, activations and experiences.
Identify new and emerging opportunities within the hospitality, lifestyle and experience sectors.
Develop commercially viable experiences, packages and partnerships that drive guest engagement, footfall and revenue.
Work closely with Food & Beverage, Spa, Front Office, Operations and other departments to develop and deliver integrated experiences.
Build and maintain strong relationships with local businesses, suppliers, partners and stakeholders.
Lead the planning and execution of experience-led initiatives, ensuring a seamless and engaging guest experience.
Monitor guest feedback, commercial performance and market trends to continually refine and improve the experience offering.
Represent Marcliffe at relevant networking events, industry functions and within the local community.
Work closely with the Director of Sales to identify local and regional business opportunities.
Manage experience-related budgets, costs, margins and return on investment, working alongside the Financial Controller.
Ensure all experiences reflect Marcliffe’s brand identity and SHINE values.
Support the wider Sales & Events team with enquiries, event coordination and departmental administration as required.
Drive accommodation as a key revenue stream, staying ahead of market trends, developing targeted promotions, and identifying opportunities to maximise occupancy and revenue.
About you
You’ll be a creative and commercially astute individual with a genuine interest in hospitality, experiences and developing new ideas.
You may have experience within luxury hospitality, events, experiences, lifestyle, tourism or a related environment, with a proven ability to develop and deliver successful programmes or initiatives.
We’re looking for someone with:
Proven experience within luxury hospitality, events, experiences or a lifestyle-led environment.
A strong understanding of the local marketplace and experience economy.
A creative, innovative and forward-thinking approach.
Strong commercial awareness, including experience managing budgets and understanding revenue and profitability.
Excellent communication, networking and relationship-building skills.
Experience developing partnerships and working with a range of stakeholders.
The ability to work collaboratively across multiple departments and influence at all levels.
Strong organisational skills and excellent attention to detail.
A proactive, hands-on approach with the ability to manage multiple projects and priorities.
A genuine passion for creating thoughtful and engaging guest experiences.
A commitment to Marcliffe’s SHINE values.
Why join Marcliffe?
This is an opportunity to join an exciting and innovative team and play an important role in developing the next phase of Marcliffe’s experience offering.
As maternity cover, you’ll have the opportunity to take ownership of an established area of the business while bringing your own ideas, creativity and perspective to the role. There is scope to develop new experiences, build partnerships and explore opportunities across the local and wider market.
As part of the Sales & Events team, you’ll work closely with colleagues across the hotel and have the opportunity to make a visible contribution to both guest experience and commercial performance.
In return, we offer:
A creative and varied role with genuine scope to develop new ideas.
The opportunity to shape and grow Marcliffe’s experience programme.
The chance to work collaboratively across an established and experienced hotel team.
A fixed-term maternity cover position within a well-established independent luxury hotel.
An environment that encourages new development, creativity and commercial thinking.
Fantastic team discounts across our outlets, giving you the opportunity to enjoy Marcliffe’s food, drink and experiences as part of the team.
If you’re ready to bring your ideas, experience and commercial mindset to a role where you can make a real contribution, we’d love to hear from you.
