About the role
Are you someone who thrives on people contact, fast-moving priorities and keeping a team organised and on track? If you’ve come from sales, recruitment or a customer-focused admin background, this could be a brilliant next step—using your relationship-building, follow-up and “make it happen” mindset in a role that genuinely keeps communities running.
This is an office-based Administrator position at our Wellingborough depot.
You’ll be one of two administrators in the team, covering a variety of tasks—with a focus either on Maintenance support or Business Support, depending on the role offered.
It’s ideal for someone who enjoys:
- Being the first point of contact (calls, emails, visitors)
- Owning actions and keeping records accurate
- Following work through from enquiry to completion (very “sales/recruitment” in style)
- Spotting improvements and taking initiative to make things run smoother
What you'll be doing
- Handling phone calls and inbox queries
- Record keeping, updates and maintaining accurate logs
- Planning/programming tasks as required
- Supporting the wider team with day-to-day administration
- Taking calls from members of the public about street lighting issues and providing excellent customer service
- Acting as front of house for office visitors
- Raising and monitoring fault tickets in the Asset Management System
- Managing insurance claims where assets have been damaged and costs need to be recovered
- Supporting inventory/system accuracy and maintaining precise records
If you enjoy the “deal flow” side of work, this is where you will really shine:
- Preparing and issuing quotations
- Liaising with clients and progressing enquiries through to completion
- Coordinating and planning site works with supervisors/managers
- Keeping project trackers and systems updated
- Looking for opportunities for additional work-winning
- Coordinating building asset compliance (inspections, maintenance, scheduling)
- Supporting internal quality control and audit readiness
- Completing and monitoring BIM checklists/issues
- Owning and monitoring training/competence records—booking courses to keep teams compliant
- Supporting HEA/HERS compliance requirements
- Bringing forward ideas, sharing good practice and helping improve how the contract runs
Who we're looking for
Essential
- Confident using MS Office
- Experience in an office administration environment
- Strong customer service experience (phone/email—ideally with members of the public)
- Positive, enthusiastic approach with a willingness to learn
- A very high level of accuracy and care—you’ll take ownership and keep records detailed and correct
Desirable
- Familiarity with database and mapping systems
- Exposure to street lighting/highways (not essential)
- Experience supporting training/competence compliance
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]
Job Reference: BBUK19234
