2nd line support Work, Jobs in East Cowes, Iow (with Salaries)

IT Service Desk Analyst
BTL IT Solutions Ltd. —East Cowes
- £26,000 - £29,000 a year
- Full-time
- Windows
- In-person
- Free parking
Quick apply
4d
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
3rd Line Support Engineer
City of Portsmouth College —Portsmouth
- £33,980.34 - £36,035.26 a year
- Full-time
- Free parking
- Annual leave
Quick apply
2d
IT Service Desk Analyst
Elliotts —Southampton
- Up to £30,000 a year
- Full-time
- Employee discount
Quick apply
3d
Manager of Support Engineering
Benifex —Southampton
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
8d
Local IT Lead
Medhurst —Frodsham
- Full-time
- English
- Windows
- Microsoft Office
3rd Line Engineer Degree Apprentice
City of Portsmouth College —Portsmouth
- £25,410.97 - £27,839.68 a year
- Full-time
- IT
- Free parking
- Annual leave
Quick apply
2d
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply

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IT Service Desk Analyst
BTL IT Solutions Ltd. —East Cowes
Answering calls and triaging all types of tickets at a first line level. Management and resolution of calls using the customer's service management package.
£26,000 - £29,000 a year
Quick apply
4d

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IT Service Desk Analyst

BTL IT Solutions Ltd.
East Cowes

Quick apply

Job details

Permanent | Full-time
£26,000 - £29,000 a year
4 days ago

Benefits

Free parking
Company events
On-site parking

Qualifications

SCCM
Windows
IT support
A Level
Active Directory
Intune

Full job description

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

The role is based at our customer's site at Cowes on the Isle of Wight. However, this role will be part of a UK wide virtual team.

The role will involve:

Answering calls and triaging all types of tickets at a first line level.
Providing second line support for the following systems:
Windows 11
Office
Microsoft Teams
Hardware maintenance through a 3rd party (warranty)
Mimecast Email Archiving System
Entra ID/Active Directory administration
Microsoft InTune
Change Control of the desktop environment
Management and resolution of calls using the customer's service management package
Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and Dameware.
Teams Telephony support
Deployment of desktops and laptops to new and existing users
Patching and 1st line network support

Initial interviews will be conducted via video conference, followed by a face to face interview.

There will be an initial 3 month probation period for the successful candidate.

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year

Benefits:

Company events
Free parking
On-site parking

Application question(s):

Are you willing to undertake UK Security clearance (you must be free of a criminal record)?

Education:

A-Level or equivalent (preferred)

Experience:

IT Support: 1 year (preferred)

Work Location: In person

Quick apply

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2nd line support jobs in east cowes, iow

IT Service Desk Analyst

2nd Line Technical Analyst

3rd Line Support Engineer

IT Service Desk Analyst

Manager of Support Engineering

Local IT Lead

3rd Line Engineer Degree Apprentice

Technical Support Analyst

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