Support engineer Work, Jobs in East Grinstead, Wsx (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
13d
Trainee Telecoms Support Engineer
MCL Telecom Ltd —Burgess Hill
- From £22,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
Quick apply
6d
Drainage & Wastewater Engineer
Clearmasters (environmental) Ltd —Crawley
- £35,000 - £50,000 a year
- Overtime
- Customer service
- Maintenance
- In-person
- Free parking
Quick apply
13d
Service Technician
Steritech Ltd —Redhill
- Overtime
- Computer literacy
- Travel
- Time management
Quick apply
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Fraud Investigator - Level 1 (12 Month FTC)
1st Central —Haywards Heath
- £30,452 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Computer literacy
IT Support Engineer
Air Charter Service —Surbiton
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Time management
Quick apply
13d
Desktop Engineer
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Day shift
Quick apply
3h
EV Infrastructure Project Manager
Approved Multi Services —London
- From £500 a day
- Hybrid work
- Engineering
- Project management
- Organisational skills
- Work from home
Quick apply
2d
Renewables Specialist
HYDE HOUSING ASSOCIATION —Brighton
- £50,000 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
Quick apply
5d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
Manufacturing Engineer
Thermo Fisher Scientific —East Grinstead
- Weekend availability
- CAD
- Maintenance
- Communication skills
Field Service Engineer - Crawley & West Sussex
Matthew Algie —Crawley
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
Junior Software Engineer
MEADOW HILL CONSULTING LTD —Royal Tunbridge Wells
- £32,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
- Free parking
- Bereavement leave
Quick apply
12d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
11d
Maintenance Planner
Salute Inc. —Gatwick Airport
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Site Engineers
C. J. Thorne & Co —Uckfield
- Call to connect
- Communication skills
- Employee assistance programme

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support engineer jobs near east grinstead, wsx

3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
13 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in east grinstead, wsx

3rd Line Service Desk Technician

Trainee Telecoms Support Engineer

Drainage & Wastewater Engineer

Service Technician

1st Line Support Engineer

First Response Engineer - Service Desk - MSP

Fraud Investigator - Level 1 (12 Month FTC)

IT Support Engineer

Desktop Engineer

EV Infrastructure Project Manager

Renewables Specialist

L2 Support Engineer

Manufacturing Engineer

Field Service Engineer - Crawley & West Sussex

Technical Customer Support Coordinator

Junior Software Engineer

2nd Line Engineer

Maintenance Planner

First Line Support / Helpdesk Engineer - Hybrid

Site Engineers

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