Helpline Shift Supervisor
We have an exciting opportunity to join the dedicated and values-led SARSAS team as a Helpline Services Shift Supervisor.
About the role
As Helpline Shift Supervisor, you will play a key role in supporting the safe and effective delivery of our Helpline Services.
In this role, you will attend and supervise helpline shifts to ensure that SARSAS volunteers are supported and resourced to provide emotional support, reflective listening and signposting to survivors of sexual violence and abuse. Our Helpline Services include telephone, E:Support (email) and Live Chat services.
About you
You will be passionate about supporting people who have experienced sexual violence, and you will have experience or knowledge of providing trauma-informed support. You will be able to provide empathetic and boundaried support to both volunteers and clients. You will value the incredible work of our volunteers and recognise the importance of creating a supportive and rewarding environment. You will be able to work calmly under pressure, ensuring all our Helpline Services are run safely and efficiently.
About SARSAS
SARSAS exists to relieve the trauma and distress and help rebuild the lives of survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and to enable survivors’ voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach, which understands how traumatic experiences can impact survivors and keeps an awareness of their effects at the forefront of our approach to support.
Equality, diversity, and inclusion
At SARSAS, we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract information
Salary: £27823.42 FTE (pro rata, per annum)
Hours: 15 hours per week – Tuesday 10am-2pm in the Bristol office, Wednesdays 4:30-8:30pm working from home and Thursdays 1-8:30pm in the Bristol office. *
Based: Bristol (hybrid working)
Contract: Employed, part-time and permanent
Applicants will undergo a basic criminal record check before employment starts.
*Core shift hours are Wednesday 5:30pm-8:30pm and Thursday 5:30pm-8:30pm. There is some flexibility in how the remaining hours are worked around these core shifts, but Tuesday working must be factored in to allow crossover with other team members.
How to apply
Closing date for applications is midnight on Sunday 16 August 2026.
Interviews will be held on Wednesday 26 August 2026. Please ensure you are available for an interview on this date.
Interviews will be held in person in our Bristol office, but please indicate in your application if this is not possible so we can consider an alternative.
For more information and to download an application pack, go to our website: https://www.sarsas.org.uk/get-involved/recruitment/.
If you have any questions, please contact [email protected], Jess Wren, HR Administrator.
Pay: Up to £27,823.42 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Bristol BS1 4GB
