Nurse – reception & client experience Work, Jobs in Eccleshall, Sts (with Salaries)

Registered Veterinary Nurse – Reception & Client Experience
Animal Trust —Shrewsbury
- Up to £29,725 a year
- No weekends
- Management
- Inventory control
- Patient care
- Annual leave
- Employee assistance programme
3d
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Vets for Pets —Crewe
- Up to £65,000 a year
- Part-time
- Surgery
- Case management
- Mentoring
10d
Small Animal Veterinary Surgeon - Permanent or 12m FTC
Charter Vets —Congleton
- Up to £60,000 a year
- Full-time
- Surgery
- Patient care
- Annual leave
- Employee discount
Quick apply

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Registered Veterinary Nurse – Reception & Client Experience

Animal Trust -
Shrewsbury

Apply Now

Job details

Permanent
Up to £29,725 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Car scheme

Qualifications

Live chat
Customer communication
Customer service call handling
Management
Inventory control
Inbound customer enquiry call handling
Triage
Patient appointment coordination
Client communication
Complaint handling
Veterinary nursing experience
Appointment booking and call handling
Client services
Patient care
Organisational skills
Front desk
Veterinary appointment scheduling
Customer interaction

Full job description

Are you a Registered Veterinary Nurse looking to take your career in a new direction, one that uses your clinical expertise in a non-clinical, client-facing role?
If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you. Shrewsbury Hospital are seeking a Reception RVN to join their team.

In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams, supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes.

This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.

About animal Trust

Animal Trust stands out from other veterinary services. Firstly, we are a unique Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits; instead, we are dedicated to delivering on our mission and ensuring enough profit to sustain our business in the long term.

What You’ll Be Doing

Triage Support

Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.

Diary Coordination

Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.

Client Communication

Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.

Call Handling

Provide friendly, professional, and confident support to owners contacting the clinic by phone.

Pharmacy Support

Assist with repeat prescription requests and medication dispensing.

Maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.

Administrative Support

Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.

Client Concerns Management

Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.

Line Management

Line management and leadership support of the client services team as your clinic continues to grow.

Reception duties

As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face-face as well as via digital and telephone communication channels.

What We’re Looking For

RVN qualified with a minimum of two years’ experience

Confident communicator with excellent organisational skills

A calm, compassionate problem-solver

Someone who enjoys working closely with clients and supporting clinical teams

Passionate about delivering outstanding client experiences

Benefits:

6 weeks holiday, including bank holidays
CPD funded
52 Weeks sickness benefit available
Employee assistance program
Enhanced maternity and paternity package
Contributory pension scheme 4%
RCVS and VDS fees paid
Cycle to work scheme
Store discounts with Perkbox
Staff discount (20%)
E-Car Scheme
Refer-a-Friend bonus

Role Details

40 hours per week, worked over 5 days

Working hours between 08:30-17:00hrs

Non-clinical role – ideal for nurses transitioning away from clinical practice

No weekends

Apply Now

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nurse – reception & client experience jobs in eccleshall, sts

Registered Veterinary Nurse – Reception & Client Experience

Veterinary Surgeon - Join our growing practice!

Small Animal Veterinary Surgeon - Permanent or 12m FTC

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