3rd line support Work, Jobs in Edinburgh, Sct (with Salaries)

Deskside Support Engineer (Edinburgh)
Seven Investment Management —Edinburgh
- Azure
- Customer service
- Microsoft Office
Support Assistant
Midlothian Council —Dalkeith
- £27,857 - £28,834 a year
- Call to connect
- English
- IT
- Office experience
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Microsoft Outlook
- Travel
- IT
1d
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
Full-Time Caseworker | Office of Lara Bird MP (Arbroath and Broughty Ferry)
Scottish National Party (SNP) —Edinburgh
- £26,039 - £40,533 a year
- Full-time
- Administrative experience
- Travel
- Communication skills
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
10d
Part-Time Caseworker | Office of Lara Bird MP (Arbroath and Broughty Ferry)
Scottish National Party (SNP) —Edinburgh
- £26,039 - £40,533 a year
- Part-time
- Administrative experience
- Travel
- Communication skills
Governance and Control Analyst
Royal London —Edinburgh
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
8d
Health and Safety Advisor
Defence Equipment and Support —Dunfermline
- £36,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
7d
Service Desk Team Lead
GoFibre —Edinburgh
- From £50,000 a year
- Azure
- Leadership
Quick apply
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
Commissioning Lead
M Group —Grangemouth
- Overtime
- Hybrid work
- Mechanical knowledge
- Annual leave
- Employee assistance programme
1d
Project Manager
FNZ —Edinburgh
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Software Engineer
Schlumberger —Edinburgh
- Azure
- JavaScript
- Software development
Youth Worker
Children First —Dalkeith
- £15.49 an hour
- Hybrid work
- IT
- Communication skills
- School
- Annual leave
Quick apply
9d
Senior Ecological Statistician
The James Hutton Institute —Edinburgh
- £44,434 a year
- Part-time
- Doctoral degree
- Project management
- In-person
- Annual leave
- Employee assistance programme
IT Manager, Commercial Applications
Dexcom —Edinburgh
- Full-time
- Oracle
- Management
- Salesforce
7d
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance
LV Engineering Manager
M Group —Grangemouth
- Overtime
- Engineering
- Electrical Engineering
- Leadership
- Annual leave
- Employee assistance programme

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Deskside Support Engineer (Edinburgh)

Seven Investment Management -
Edinburgh

Apply Now

Job details

Permanent

Qualifications

TCP
Azure
Customer service
Microsoft Office
DHCP
DNS
IT
TCP/IP
Communication skills
Intune

Full job description

About The Role

Purpose:
As part of the IT Infrastructure team, the Deskside Support Engineer provides high‑quality first and second-line technical support to end‑users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT‑related queries.

The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.

Responsibilities:

Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
Service and change requests
Incident investigation and resolution
Execution of scheduled daily, weekly, and monthly operational tasks
Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
Troubleshooting and fault reporting of end-user devices
Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
Assisting and applying operating system updates and patches
Maintaining and updating the Infrastructure team’s documentation library
Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
Providing out-of-hours support cover for application deployments and upgrades, on a rota where required
Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence
Travel to various office locations on an ad-hoc basis to provide on-site end-user support
Work closely with colleagues to maintain a high-performing team
Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
Maintain a technical advantage through continual training and personal development
Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support

About You

Skills:

Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
Installing and configuring end-user devices
Ability to logically and methodically problem solve IT issues
Experience with supporting Azure AD\Entra ID
Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
Experience with supporting and troubleshooting Microsoft Teams
Experience with supporting and troubleshooting Intune
Experience of installing and utilising server and desktop hardware
Strong customer service skills
Excellent written and oral communication skills
Proven track record of delivering to commitments
Knowledge of industry recognised IT and support practices
An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP

Qualifications:

Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.

About Us

Not Specified

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Refine Your Search

3rd line support jobs in edinburgh, sct

Deskside Support Engineer (Edinburgh)

Support Assistant

IT System Support User

IT Technician

Technical Support Engineer

Full-Time Caseworker | Office of Lara Bird MP (Arbroath and Broughty Ferry)

Lead Application Support Manager

Part-Time Caseworker | Office of Lara Bird MP (Arbroath and Broughty Ferry)

Governance and Control Analyst

Health and Safety Advisor

Service Desk Team Lead

Service Manager - Managed Services

Commissioning Lead

Project Manager

Software Engineer

Youth Worker

Senior Ecological Statistician

IT Manager, Commercial Applications

Security Services Engineer II (UK)

LV Engineering Manager

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