Customer service quality control & performance coach Work, Jobs in Edinburgh (with Salaries)

Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Salesforce
- Research
Senior Commercial Analyst - Cards Existing Customer
Barclays —Edinburgh
- Engineering
- No degree
- Communication skills
Scrum Master
Version 1 —Edinburgh
- Full-time
- Hybrid work
- PMP
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Director - Operations Transformation, Banking
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
BOM Cost Controller
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Analytics
Quick apply
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
- Employee discount
Bar Manager
Cold Town House —Edinburgh
- £15 an hour
- Full-time
- Bar
- Inventory control
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Senior Android Engineer
Barclays —Edinburgh
- Scripting
Radar Lead Systems Engineer
Leonardo UK Ltd —Edinburgh
- £59,500 - £75,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Analytics
- Flexible schedule
- Referral programme
Director - Enterprise Design, Banking
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
Assistant Manager
Livingston —Livingston
- £13.83 an hour
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
- Paid training
- Annual leave
19h
Store Manager
Black Rooster Peri Peri —Larbert
- £30,000 - £32,000 a year
- Full-time
- Management
- Inventory control
- Customer service
- Employee discount
Quick apply

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Senior Commercial Analyst - Cards Existing Customer
Barclays —Edinburgh
Experience supporting credit cards, lending, or another customer product with exposure to commercial, portfolio or product decision making.

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Customer Service Quality Control & Performance Coach

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Investment
Pension
Customer service
Stakeholder liaison
Salesforce
Research
Performance management
Analysis skills
Continuous improvement
Partnership building
Professional development mentoring
Training & development
Team motivation leadership
Communication skills

Full job description

JOB DESCRIPTION

JPMorgan Personal Investing, Europe's leading Digital Wealth Manager with over £10 billion Assets Under Management and 300,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile banking app and dedicated customer support. As a J.P. Morgan company, we complement Chase's digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Quality Coach in JPMorgan Personal Investing Client Service, you help develop our front-line Client Service Associates through structured, timely coaching and feedback. You review client interactions across phone, chat, and email (both retrospective and real-time) to help ensure clients receive clear, consistent, and high-quality outcomes. You balance client experience priorities with regulatory and operational requirements, using sound judgment and attention to detail. You also contribute to continuous improvement initiatives that strengthen how we coach, deliver service, and grow our business.

Job responsibilities:

Support, motivate and develop our team in delivering an exceptional service standard
Proactively contribute to the review and improvement of coaching frameworks, processes and procedures within the operation
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
Keep fully up-to-date with training or any enhancements that directly impact how we do our job
Keep informed of and apply any changes to processes, procedures and regulatory change
Achieve the best out of each individual and create a winning environment by regularly providing positive praise and recognition of individual/team success
Work with development plans, owning content and updates that track the learners journey
Manage personal workload and priority items, and ensure timely escalation of key risks/issues to management
Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Required qualifications, skills and capabilities:

Experience with investments, ISA's and pensions
Experience working with Salesforce
Strong verbal and written communication skills with ability to influence others
Excellent analytical and research skills, detail oriented.
Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

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customer service quality control & performance coach jobs in edinburgh

Customer Service Quality Control & Performance Coach

Senior Commercial Analyst - Cards Existing Customer

Scrum Master

Director - Operations Transformation, Banking

BOM Cost Controller

Front-End Technical Lead

Bar Manager

Senior Android Engineer

Radar Lead Systems Engineer

Director - Enterprise Design, Banking

Assistant Manager

Store Manager

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