Overview of the role
Purpose:
As Regional Operations Manager you will optimise the financial performance of the Region. You’ll recruit and grow High Performance Teams based on fair and consistent performance management through to ensuring patient safety, quality and standards are delivered across the Region.
Scope:
This role reports directly to the Head of Operations North and will be responsible for:
Driving Results
- Line manage the Area Operations Managers and the key strategic pharmacies within the region
- Provide clarity & purpose to the Area Operations Managers and across the Region to deliver the business goals
- Ensure all Pharmacies have robust Business Plans to deliver annual regional contribution budget
- Use available data and tools to diagnose, analyse & formulate plans to drive profitable growth of Rx, services, OTC & convenience and to deliver against budgets
- Communicate in an effective & consistent way, ensuring that everyone on the Region has Clarity, Focus & Accountability
- Deliver payroll spend & hours and all other costs are within budget
- Deliver excellent Retail and efficient operational Standards across the Region
High Performance Team
- Build highly capable, engaged and diverse teams through leading a performance-led culture
- Actively ensure engagement with all learning & development opportunities across their Region
- Effectively coach Area Operations Managers, Pharmacy Managers and their teams, flexing leadership style as required
- Foster an “own business” mentality in all of their teams whilst operating within the agreed corporate framework
- Develop an effective succession plan which deals with underperformance whilst providing opportunity for talent
- Actively look for opportunities to recognise & reward success across the Region & wider Operations team
- Ensure completion of all mandatory training within the required timeframe to deliver competence
- Contribute to the effective working of the wider Operations team: sharing best practise & supporting colleagues
Patient Safety, Quality and Standards
- Ensure the delivery of regulatory, professional and NHS standards
- Develop a culture of continual improvement in the Region
- Ownership of serious patient safety incidents and complaints
General
- Lead our ‘Delivering Well’ strategy through alignment of Regional Business Plans to corporate strategy
- Ensure the delivery of Customer, People & Compliance measures through focus on ‘Performance-on-a-Page’
- Develop and maintain a comprehensive understanding of Community Pharmacy and factors influencing the market (local and national)
- Monitor competitor activity
- Ensure the delivery of business case for all investment projects
- Ensure legal and operational compliance
- Participate in or contribute to other projects & activities as required by the business
Knowledge, Skills and Experience
- Significant experience of field/ multi-site management
- Understanding of the pharmacy market & profession (desirable)
- Excellent leadership competence, demonstrates a wide range of skills
- Excellent communication skills - describes our Mission, Vision & Target in a clear & compelling way
- Strong planning and organisational ability – able to manage conflicting priorities
- Brand Ambassador who develops & maintains highly effective relationships with external stakeholders
- Excellent networks through building relationships based on mutual trust
How to apply:
You will need to submit your CV and a covering letter as 1 document when applying.
Within your covering letter please detail the reason for your application.
We reserve the right to close this vacancy in advance of the closing date.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
