Senior it technician Work, Jobs in Epsom, Sry (with Salaries)

Senior IT Technician
Epsom College —Epsom
- £32,000 - £37,000 a year
- Full-time
- Maintenance
- In-person
- School
- Health & wellbeing programme
1d
Senior IT Technician
LEO Academy Trust —London
- £47,260 - £50,675 a year
- Full-time
- In-person
- Leadership
- Health & wellbeing programme
Quick apply
ICT Technician
YMCA St Pauls Group —London
- £32,747.05 a year
- School
8d
IT Coordinator/ Helpdesk Technician
THE·TEAM —London
- Full-time
- Microsoft Word
- Azure
- Microsoft Outlook
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior IT Technician
Motorway —London
- Full-time
- Hybrid work
- Google Suite
- Mentoring
- Employee assistance programme
Quick apply
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Bachelor's degree
- No degree
- Travel
- Gym membership
ICT and Reprographics Technician
Harris Federation —London
- £32,535 - £33,012 a year
- SharePoint
- Communication skills
- School
- Annual leave
14d
Cloud IT Technician
Natterbox Ltd —Oxted
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Salesforce
- Scripting
- Employee discount
Quick apply
6d
Senior Data Center IT Technician
Nebius —London
- English
- Computer networking
Quick apply
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
IT Incident Management & Resolution Engineer
Partners Group —London
- Full-time
- Mentoring
- SharePoint
- In-person
Managed Services Technician
Exponential-e —London
- Computer literacy
- Computer networking
- Referral programme
Quick apply
Sr Technician, Site Services
ABACUS —London
- Continuous improvement
- Travel
- Mentoring
Quick apply
7d

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Senior IT Technician

Epsom College
Epsom

Apply Now

Job details

Full-time
£32,000 - £37,000 a year
1 day ago

Benefits

Health & wellbeing programme
Cycle to work scheme
On-site gym
Company pension
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Maintenance
Ticket management systems
Technical support incident logging
Software testing
Customer support
Fault diagnosis and repair
Microsoft Azure
Intune
Help desk
Mobile devices

Full job description

JOB PURPOSE

The Senior IT Technician will report to the IT Helpdesk Manager.

We are seeking an enthusiastic Senior IT Technician as first point of contact for IT Support responsible for providing a broad range of technical support and trouble shooting assistance for staff and pupils over the phone, via email or face-to-face. You will work with the rest of the IT team to support IT systems used in the day to day running of the college whilst also providing support for the other technicians and handling any ticket escalations from them. You will also be required to handle any tickets assigned to you from first contact to close, as well as working with colleagues on projects outside of the helpdesk.

IT DEPARTMENT

The IT department plays a crucial role in the running of a technologically enabled school like Epsom College. Not just responding to tickets from users but working alongside academic and operational staff to deliver a forward-thinking and innovative digital strategy.

With one eye always firmly focused on the future, the IT team at Epsom works hard to continually develop our infrastructure in line with the needs of the business and our users. Our aim is to deliver an outstanding user experience and to support our colleagues in providing an innovative and fresh experience to students, inside and outside of the classroom.

ROLES AND RESPONSIBILITIES

To ensure the delivery of IT services to defined Service Levels.
To Administer college devices and users through M365 administration (Azure, Entra, Intune)
To respond to users and effectively resolve IT support issues over the phone, via email or face to face
To provide support desk cover for first line support.
To provide second line support and resolution for general technical issues and third line support in areas of expertise.
To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
To work in compliance with the College and GDRP policies and maintaining confidential information.
To support the installation and configuration of software and hardware across the College network.
To perform tests to evaluate new applications/technology prior to release.
To perform routine maintenance of computer/network systems to ensure efficient operations.
To perform diagnostic tests to identify and resolve faults. including mobile devices.
To replace or upgrade existing IT infrastructure such as endpoints and printers.
To accurately record, update and document requests using the IT service desk system.
To support major IT issues or upgrades which are not possible to perform during normal working hours.
To be part of the out of hours IT support Service on Call Rota on a rotational basis.

Job Type: Full-time

Pay: £32,000.00-£37,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Health & wellbeing programme
On-site gym
On-site parking

Work Location: In person

Apply Now

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