Mechatronics Remote Support Engineer
Humanoid —London
- Full-time
- Travel
- Linux
- In-person
- Annual leave
Quick apply
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Customer service
- Engineering
- Maintenance
Solutions Deployment Specialist
ICE - Industrial Cleaning Equipment —London
- £32,000 - £35,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Leadership
Quick apply
2d
Robotics Repair Centre Manager
Humanoid —London
- Full-time
- In-person
- Leadership
- Annual leave
- Sick pay
Quick apply
Engineering Workshop Technician
Centre for Ecology & Hydrology —Wallingford
- £33,284 - £35,322 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount

More jobs to discover

Find similar jobs that you might be interested in.

Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
Provide phone support and remote diagnostics to customers. At least 3 years of experience in the power industry or with high/low voltage systems, with…
Energy Storage Technical Support Engineer
BYD Europe —Hounslow
A current full clean UK driving licence (manual license). Provide phone support and remote diagnostics to customers. CSCS card is required to work on site.

I want to receive the latest job alerts for mechatronics remote support in eton, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Mechatronics Remote Support Engineer

Humanoid
London

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Git
Bash (Unix shell)
Ubuntu
Linux
Python

Full job description

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we’re growing the team to take it even further.

About the Role

We are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team — the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and — when hands are needed on the robot — produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute.

This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a “flying doctor” when local resources cannot resolve an issue themselves.

What You’ll Do:

Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).
Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.
Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling.
Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.
Prioritise cases against SLAs and keep customers informed with clear, transparent updates.
Document diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature.
Escalate through the single point of entry to Engineering when a case genuinely needs R&D.

We’re Looking For:

Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.
Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.
Strong remote-diagnosis instincts — you localise faults precisely before recommending any physical work.
Clear technical communication with customers and field teams, especially under SLA pressure.
A methodical, case-to-the-end mindset with disciplined documentation.
Willingness to travel occasionally for on-site interventions.

Nice to have:

Experience with Time-of-Flight (ToF) sensors and IMUs.
Python and Git for building small diagnostic utilities.
Prior customer-facing field-service or technical-support experience.
Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working.

What We Offer

Competitive equity: stock options with meaningful upside as we scale.
30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
Private healthcare, including virtual and in-person care.
Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
Free daily breakfast, catered lunch, and snacks in-office.
Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Quick apply

Refine Your Search

mechatronics remote support jobs in eton, brk

Mechatronics Remote Support Engineer

Energy Storage Technical Support Engineer-UK

Solutions Deployment Specialist

Robotics Repair Centre Manager

Engineering Workshop Technician

More jobs to discover

I want to receive the latest job alerts for mechatronics remote support in eton, brk

Explore jobs in more locations

About the Role

What You’ll Do:

We’re Looking For:

Nice to have:

What We Offer

Jobseeker tools

Employer Tools

Browse

Stay Connected