/ 2nd line it support analyst Work, Jobs in Evesham, Wor (with Salaries)

Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
3d

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Service Desk Analyst

Hazlewoods -
Cheltenham

Apply Now

Job details

Full-time
£27,000 - £35,000 a year

Benefits

On-site gym
Annual leave
Discounted gym membership
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
LAN
Ticket management
Staff training
Technical support incident logging
Computer networking
Customer support
Communication skills
Help desk

Full job description

Hazlewoods is proud to be one of the largest independent chartered accountants and business advisers in the Southwest, with over 550 dedicated professionals across Gloucestershire, Bristol, and Cardiff.

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Join our dynamic and growing IT team as a Service Desk Analyst, where your skills will make a real impact across our office locations.

If you are looking for a collaborative IT team that values service excellence and innovation and enjoy professional development and long-term opportunities, please keep reading.

Role and Responsibilities:

Provide 1st and 2nd Line IT support via phone, email, and face-to-face interactions
Log and manage support tickets, including daily system checks
Handle user requests such as onboarding, offboarding, and internal moves
Lead engaging IT inductions for new starters

Requirements:

Minimum 2 years’ experience in IT support, ideally within a service desk/help desk environment
Strong working knowledge of Windows OS (configuration and troubleshooting)
Basic understanding of networking concepts: LAN, WAN, DHCP, DNS
Excellent communication skills and confidence interacting across all levels of the business
Full UK driving licence and access to a vehicle (essential for multi-site support)

If you are looking for a chance to grow your career in a forward-thinking company that values your contribution. Apply now to become a key player in our IT success story.

At Hazlewoods we value our employees and have a competitive benefits package including:

Direct application bonus
On-site parking or contribution to parking depending on location
Profit share scheme
25 days annual leave plus the option to purchase up to a total of 30 days.
Clear progression structure
Life assurance – 6x annual salary.
Health and wellbeing benefits such as; discounted gym membership, on-site mental health first aiders, online GP appointment, Employee Assistance Programme, access to Aviva Digicare+, plus much more!
Enhanced maternity and paternity leave
Regular firm-wide and team social events

Work Location: In person

Apply Now

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