Contact centre supervisor Work, Jobs in Exeter, Dev (with Salaries)

Contact Centre Supervisor
Unity5 —Exeter
- £28,000 a year
- Full-time
- Management
- English
- Supervising experience
- Sick pay
Quick apply
2d
Prison Catering: Caterer/Kitchen Supervisor (Hospitality & Catering) - HMP Channings Wood
Ministry of Justice —Newton Abbot
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Cooking
- English
- Annual leave
Customer Liaison Officer
Network Plus —Torquay
- Management
- Leadership
- Communication skills
Quick apply
Lecturer (E&S)
University of Exeter —Exeter
- £43,482 a year
- University
- Training & development
12d

Related jobs to explore

Based on your search for contact centre supervisor

Contact Centre Supervisor
Unity5 —Exeter
You will split your time between keeping our service running smoothly, mentoring our agents, and solving complex puzzles for our customers.
£28,000 a year
Quick apply
2d
Supervisor 30 Hours
Exeter —Exeter
Seeing children leave with a smile on their face and making memories they will take with them when growing up makes for happy, returning customers.
£13.01 an hour
Quick apply

I want to receive the latest job alerts for contact centre supervisor in exeter, dev

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Centre Supervisor

Unity5 -
Exeter

Quick apply

Job details

Permanent | Full-time
£28,000 a year
2 days ago

Benefits

Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Customer service call handling
Management
Inbound customer enquiry call handling
English
Complaint handling
Lock and unlock routines
Supervising experience
Team management
Computer skills
Customer interaction
Communication skills

Full job description

Contact Centre Supervisor

Location: Exeter

Position Type: Full-time, permanent

Salary: £28,000

About Us & The Role

We are looking for a Contact Centre Supervisor who cares as much about supporting people as they do about hitting metrics. In this role, you will be the heart of our daily operations—the go-to person who keeps the energy high, steps in when things get busy, and makes sure our team has everything they need to succeed.

You will split your time between keeping our service running smoothly, mentoring our agents, and solving complex puzzles for our customers. From jumping on the phones during peak times to keeping our Internal Knowledge Base (IKB) fresh with the latest council insights, your day-to-day life will be varied, fast-paced, and deeply rewarding.

What You’ll Be Doing

Supporting the Team: You will keep a close eye on phone queues to ensure your team is well-supported. When sickness happens or call volumes spike, you will be ready to sign in and take calls alongside them to take the pressure off.
Championing Customer Experience: You will guide our team through tricky situations, listen in to offer real-time praise or advice, and step in to handle customer complaints with empathy and fairness, always keeping staff wellbeing a priority.
Owning Our Knowledge Base: You will make sure our team is never left guessing. You will work closely with our implementation team to onboard new clients, update our IKB with fresh guidelines, and keep everyone up to speed on changing council rules.
Keeping the Wheels Turning: You will oversee the general queries inbox, manage the office environment so everyone has the right tools, and take care of opening and locking up the space.
Driving Improvements: You will gather feedback from the front lines to help us refine our systems, suggest better ways of working to our managers, and brainstorm improvements for council websites.

Who You Are

You’ll be a great fit if you have:

A genuine passion for helping people and creating positive experiences.
Strong communication skills and a natural ability to connect with others.
Experience managing calling queues in a busy environment, with an eye for spotting trends in data.
A calm, comfortable approach to handling escalations and resolving complaints.
A disciplined attitude toward your own time management and a proactive drive to make things better.
Solid IT skills and a curiosity about new technologies.

Bonus points if you have:

Experience working with parking contact centres.
Previous experience leading or managing a team.
Knowledge of MiPermit or Chipside products.

How We Measure Success

We look at the bigger picture to see how we are growing together. Your impact will be seen through:

The happiness and feedback of our customers.
Our team's call handling metrics and overall retention.
The healthy profitability of our contact centre operations.

Sound like you?

We’d love to see your application, send over your CV and if you have any questions please get in touch.

Pay: £28,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

contact centre supervisor jobs in exeter, dev

Contact Centre Supervisor

Prison Catering: Caterer/Kitchen Supervisor (Hospitality & Catering) - HMP Channings Wood

Customer Liaison Officer

Lecturer (E&S)

Related jobs to explore

I want to receive the latest job alerts for contact centre supervisor in exeter, dev

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected